NOC Analyst II– Department of Technology - (1092)

• Application Opening: Monday, November 10, 2025
• Application Deadline: This job will close no sooner than Friday, November 18, 2025 (11:59 PM).
• Required Supplemental Questionnaire due at the time of application to be considered for this position: https://forms.office.com/g/avDed81r2t

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us? Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city

We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance.

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

The Network Operations Center Analyst II will report to the Network Operations shift lead and NOC Manager of the Support Services Division. This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps. This position acts as a member of our Network Operations Center (NOC) supporting enterprise wide network infrastructure, critical applications, monitoring services, and incident management and escalation. In addition, this position will be responsible for monitoring all Wi-Fi networks, enterprise networks, VoIP networks and server application platforms throughout the City & County of San Francisco and Disaster Recovery locations. The NOC Analyst II will perform these tasks using various network management tools, internal service management systems, and monitoring platforms. The NOC Analyst II will also serve as a coordinator for communications between internal and external departmental staff, engineering teams, and other operational groups and or vendors as needed. The NOC Analyst II will be required to follow NOC procedures and protocols, triaging and discerning incident areas and response escalations.

Essential duties include, but are not limited to, the following:

• Perform Incident Management activities
• Monitor and respond to alerts and notifications for infrastructure, server, and application systems using network performance tools.
• Generate and distribute system performance and availability reports in accordance with service level expectations.
• Track and document change control activities; assist in implementing approved changes under supervision.
• Categorize, communicate and escalate issues in accordance with established procedures
• Assist in basic troubleshooting and recovery of network operations center (NOC) systems and applications under guidance.
• Document and update activities, incidents, scheduled change control events, calendar updates, and other pertinent information that occur during a shift
• Facilitate communications through email, conference calling, cell and internet based communication's systems
• Perform Incident escalation activities
• Perform Service Desk duties

Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.

Work Hours: This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps.

Education: Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: One (1) year of experience performing analysis, installation and technical support in a network environment.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.

Desirable Qualifications

• A Bachelor's of science degree from a recognized college or university in Computer Science, Information Systems or a closely related field.
• Working experience in a 24x7x365 Network Operation Center (NOC) environment
• Working experience in a Service Desk
• Strong Customer Service focus and experience in facilitating communication between project teams and clients
• Working knowledge and experience with SolarWinds Monitoring System
• Strong oral and written communication experience; adept at communicating with all levels of technical and non-technical staff.
• Working knowledge of networking essentials
• Working knowledge of ServiceNow ITSM tool
• Working knowledge and experience with Microsoft O365
• Working knowledge and experience with Active Directory
• Working knowledge and experience with enterprise networks and the OSI model

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

How to Apply

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before November 18, 2025.

• Your application MUST include a resume. To upload, please attach using the "additional attachments" function
• Complete the Supplemental Questionnaire:https://forms.office.com/g/avDed81r2t
• You may contact Elbi Magana via email at elbi.magana@sfgov.org with questions regarding this opportunity.
• Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference

• Right to Work
• Copies of Application Documents
• Diversity Statement

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.