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NOC Engineer

Role Summary

The ideal candidate will support the Operations and Maintenance of Digital and Messaging Solutions, including fault management and first-line maintenance (FLM) support for clients and internal stakeholders. The role involves monitoring network performance, ensuring service level targets, and performing proactive system checks.

Duties And Responsibilities

The candidate will be mainly looking after Operations and Maintenance, Fault Management of Digital & Messaging Solution
Will be responsible to extend FLM (first line of maintenance) support to commercial clients and internal stake holders
Monitoring and escalation of network elements, faults, network services and live traffic
Perform proactive network element status and health checks as part of normal surveillance activities
Work to ensure Service Level goals for alarms, tickets, calls and emails are met
Management reporting as per requirement
Maintain a good understanding of all NOC processes and implement them appropriately
Should comply with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks
Good working knowledge of VAS A2P Messaging platforms with clear understanding of end-to-end call flows.
Good working knowledge of IP and Signaling Protocol of SMPP, TCP/IP and API working with REST, SOAP APIs.
Work experience with monitoring tool like Grafana and Zabbix
Basic knowledge of Linux & Databases

Job Specifications

B.E (Computer/Electrical/Electronics/Communication/Telecom)
1-2 years of experience
Good written and verbal communication skills to communicate with clients and stakeholders
Ability to manage multiple priorities and tasks
Problem solving with positive mind set
Drive for results and continuously evolve with good analytical approach
Should be able to promote the department and technology portfolio with professionalism