NOC Engineer

Role Summary

Duties And Responsibilities

• The candidate will be mainly looking after Operations and Maintenance, Fault Management of Digital & Messaging Solution
• Will be responsible to extend FLM (first line of maintenance) support to commercial clients and internal stake holders
• Monitoring and escalation of network elements, faults, network services and live traffic
• Perform proactive network element status and health checks as part of normal surveillance activities
• Work to ensure Service Level goals for alarms, tickets, calls and emails are met
• Management reporting as per requirement
• Maintain a good understanding of all NOC processes and implement them appropriately
• Should comply with all the departmental Standard Operating Procedures (SOPs) during the execution of tasks
• Good working knowledge of VAS A2P Messaging platforms with clear understanding of end-to-end call flows.
• Good working knowledge of IP and Signaling Protocol of SMPP, TCP/IP and API working with REST, SOAP APIs.
• Work experience with monitoring tool like Grafana and Zabbix
• Basic knowledge of Linux & Databases

Job Specifications

• B.E (Computer/Electrical/Electronics/Communication/Telecom)
• 1-2 years of experience
• Good written and verbal communication skills to communicate with clients and stakeholders
• Ability to manage multiple priorities and tasks
• Problem solving with positive mind set
• Drive for results and continuously evolve with good analytical approach
• Should be able to promote the department and technology portfolio with professionalism

Location