Non-Medical/Medical Case Manager

Job Purpose

The goal of case management is to promote and support independence and self-sufficiency. Non-Medical Case Management (NMCM) and Medical Case Management (MCM) seek to enhance access and foster retention in medical care for people living with HIV through a range of client-centered services. These include community linkages to bio-psychosocial support for reducing real or perceived barriers to medical care.

Duties & Responsibilities

The Director of Case Management assigns duties to specific team members based on skills, experience, interests, and timing. Those assignments may change as our team develops and the needs of the organization change. The following is a list of the major projects and responsibilities of the NMCM/MCM. Other operations projects, both ongoing and one-time, will be assigned.

• Requires regular travel in any of the 10 counties served for either transporting clients to medical appointments or completing paperwork for clients
• Responsible for direct client service contacts and adherence to MDHHS Universal Standards and Standards for Medical and Non-Medical Case Management in Michigan
• Functions as a member of a cohesive medical team to triage client needs, participate in program planning, designing, and implementing services. Reviews client cases each week and reviews care plans for efficacy
• Successfully complete and maintain the HIV case management certification process through MDHHS
• Maintain a timely documentation of interactions with people affected by HIV as well as other work-related activities
• Refer individuals to support groups and other programs at Cares based on individual need or interest

Skills & Qualifications

• Certified Community Health Worker (CCHW) with four years of providing direct HIV services and/or experience or associate’s degree with two years of providing direct HIV services and/or experience or bachelor’s degree in health or human services from accredited college or university
• Experience enrolling individuals in health insurance plans, including eligibility assessment and application processing for Medicaid, Medicare and Marketplace
• Can work independently but also function as a team member
• Capable of working with individuals to identify needs and priorities and facilitate any positive change as a client defines that for themselves
• Capable of taking the initiative and following a project through to completion
• Capable of prioritizing needs, goals and objectives while also following a logical path to achieved priorities. Capable of maintaining all required information/data for ease of access by staff and clients
• Utilize critical thinking skills to resolve problem situations as they arise. Able to identify root causes, assess relevant information, identify a range of options, and make recommendations for resolution of problem causes
• Establish and maintain effective working relationships without judgment or bias to clients, staff, and other agencies that possess diverse social, cultural and economic background
• Maintain the highest degree of confidentiality with regard to client and organizational information.
• Must possess a valid drivers’ license and have access to licensed, insured transportation available during all regular working hours

Abilities

• Confidentiality - capable of maintaining the highest degree of confidentiality with regard to client and organizational information
• Client Centered - capable of working with individuals to identify needs and priorities and facilitate any positive change as a client defines that for themselves
• Motivated - capable of taking the initiative and following a project through to completion. Capable of leading volunteer teams, as well as following and participating in the group process
• Organized - capable of prioritizing needs, goals and objectives. Capable of following a logical path to achieve priorities. Capable of maintaining all required information/data for ease of access for staff and clients
• Problem Solver - capable of thinking on the spot to resolve problem situations as they arise. Able to identify root causes, assess relevant information, identify a range of options, and make recommendations for resolution of problem situations
• Non-biased - provide services to clients without judgment

Our Mission and Vision

Cares Sexual Wellness Services mission is to provide comprehensive sexual wellness services where all participants feel welcome, well-informed, cared for, and loved.

Vision: We envision a community made up of individuals, regardless of status, position, or background that are empowered to navigate their own sexual health and wellness without shame, stigma or judgement.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to be an exhaustive list of all responsibilities and activities required of this position.

Equal Opportunity

Cares Sexual Wellness Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, handicap, marital status, veteran status, height, weight, arrest record without conviction, gender identity, or sexual orientation.

Pay: From $21.37 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Benton Harbor, MI 49022