Non Technical Business Analyst

Job Description:

Learning Technology Specialist (Contract) (Learning Platforms / LMS-LXP Support)
Role Purpose
Deliver hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. Support includes LMS-to-LMS migration, data validation, and platform stabilization, with an emphasis on execution rather than ownership or migration leadership.

Key Responsibilities

Platform AdministrationSupport

• Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
• Configure courses, curricula, assignments, audiences, and learning paths
• Perform quality checks on content, metadata, and learner experience
• Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
  Operational Execution
• Assist with content uploads, testing, and validation (SCORM/xAPI)
• Support release testing, regression testing, and post-release verification
• Execute configuration changes based on defined requirements
• Help burn down operational backlogs (tickets, cleanup, reporting requests)
  Data, ReportingIntegrations (Support-Level)
• Run and validate standard LMS/LXP reports
• Support data checks related to completions, assignments, and user access
• Assist with Workday user file validation and issue identification (no ownership of integration design)
• Document issues and patterns for escalation to IT or vendors
  VendorStakeholder Support
• Work with platform vendor support teams on tickets and defects
• Support internal stakeholders (L&D, HR, IT) by answering platform questions
• Document solutions, FAQs, and standard operating procedures

Required SkillsExperience

• 5+ years supporting enterprise LMS/LXP platforms
• Bachelor's degree in Leanring or equivalent years of experience and lesser degree
• Strong understanding of LMS administration, learning assignments, and reporting
• Experience working with SCORM/xAPI content
• Comfortable working from defined requirements and processes
• Strong documentation and communication skills
• Experience with Cornerstone, Degreed, or Workday
• Familiarity with ServiceNow or ticketing workflows
• Experience supporting platform upgrades or stabilization periods

1st shift Monday-Friday 8-5, flex 7-4 on hours possible