Ocean Import Customer Service & Documentation

Job Title: Customer Service & Documentation Executive – Ocean Import

Location: Andheri, Mumbai
Department: Freight Forwarding – Ocean Import

Role Summary

We are seeking a proactive and detail-oriented professional for our Ocean Import Customer Service & Documentation team. The candidate will handle end-to-end customer coordination, import documentation, and operational support. Strong communication skills and knowledge of freight forwarding processes are essential.

Key Responsibilities

• Handle customer service for ocean import clients – queries, updates, and shipment coordination.
• Manage end-to-end import documentation including Bill of Entry, IGM, Arrival Notice, Delivery Order, DO release, etc.
• Coordinate with shipping lines, overseas agents, customs brokers (CHA), transporters, and customers.
• Ensure timely preparation, verification, and submission of all required shipping and customs documents.
• Track shipments and keep customers informed about cargo status.
• Maintain accurate records of all shipments, costs, and invoices.
• Resolve operational issues and escalate when required.
• Assist in rate coordination and support the sales/commercial team when needed.
• Ensure compliance with customs, regulatory, and company standards.

Requirements

• Graduate in Commerce / Logistics / International Trade preferred.
• Experience: 2–4 years in Ocean Import Customer Service & Documentation (Freight Forwarding mandatory).
• Strong knowledge of import procedures, documentation, and coordination.
• Excellent verbal & written communication skills.
• Proficiency in MS Office; familiarity with ERP/logistics systems preferred.
• Ability to handle pressure and multitask effectively.

What We Offer

• Competitive salary and growth opportunities.
• Exposure to global freight forwarding operations.
• A dynamic and collaborative work environment in Andheri.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person