Customer Service Manager

Experience: 3-5 Years

Profile : Import Customer Service

Ctc: 50 to 65k

Location: Fort, Mumbai

Customer Service – Import

• Handling shipments Air / Sea (LCL, FCL, AIR)
• Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
• Preparing CAN copies and sending Cnee with arrival Details
• Resolving the issues & query of customers regarding daily routing orders.
• Execute order request – calls / email
• Email suppliers, carrier & customers with shipping updates
• Track shipments and confirm receipt & arrivals of shipments.
• Ensure customer experience by addressing customer concerns and resolving issues
• Responsible for answering and routing phone calls, handling enquires
• Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

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Job Type: Full-time

Pay: Up to ₹700,000.00 per month

Application Question(s):

• How many years of experience in Logistic ?

Experience:

• Customer service: 5 years (Required)
• client handling: 5 years (Required)

Work Location: In person