OCM- Associate Director

Responsibilities:

As the Organizational Change Management (OCM) Associate Director, you will drive successful ERP/HRIS/CRM transformations by focusing on the people side of change—business processes, systems, roles, and structures. Your key responsibilities include:

-Designing and executing change management strategies to boost employee adoption and minimize resistance.

-Leading a team of analysts and SMEs to deliver people, process, and technology adoption outcomes.

-Building an OCM Center of Excellence with tools, templates, and methodologies to ensure client readiness.

-Advising clients on organizational transformation, including technology, process, and culture change.

-Mentoring junior team members and supporting their development.

-Identifying and mitigating project risks in collaboration with stakeholders.

-Contributing to business development through proposals and Statements of Work (SOW).

-Collaborating across business units to deliver integrated “One Birlasoft” solutions.

Required Skills:

• Strong people leadership skills, evidenced by mentoring and managing junior team member performance on multiple projects, while handling practice growth initiatives and individual team member career plans.

• Minimum 10 years experience in leading Organizational Change Management teams including Communications, Training, User Centric design, Stakeholder Management, Leadership Alignment and Adoption workstreams in transformational programs.

• Change management certification or designation desired e.g. PROSCI, CCMP

• The OCM Associate Director will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.

• The OCM Associate Director may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.

• The OCM Associate Director will also support project teams in integrating change management activities into their project plans.

• Will need to assist Client in determining appropriate business decisions about go-live strategy as it relates to people readiness and adoption.

• Working directly with key business function leaders determine approach for go live about customers, sales orders, service orders, inventory, suppliers, partners, locations, business processes etc.

The OCM Associate Director will:

• Apply a structured methodology and lead change management activities (i.e. Prosci, Kotter, CCMP)

• Apply a change management process and tools to create both a go-live business approach and a strategy to support adoption of the changes required by a project or initiative.

Support communication and stakeholder engagement efforts

• Conduct stakeholder mapping and analysis to identify key stakeholders and assess their change readiness through surveys, focus groups and various stakeholder engagement tactics

• Assess all change impacts arising from process, technology and behavior changes through an impact analysis and summarizing the changes that will start stop and continue

• Support the design, development, delivery and management of communications by building communications plans and associated content.

Support training efforts

• Provide input, document requirements and support the design and delivery of training programs, plans and associated content.