Odoo Support Officer & System Coordinator LM – 0925 – 2

We’re hiring an Odoo Support & System Coordinator to handle the day-to-day support, training, IT troubleshooting, and data maintenance of our ERP system across departments. This role is central to ensuring smooth usage of Odoo by all staff, resolving internal tech issues, ensuring correct data entry, and coordinating with our ERP developer.

You will work closely with Sales, Operations, Projects, Finance, and Service teams to ensure the system is being used correctly, efficiently, and consistently, while also acting as the first line of internal IT support for the company.

Key Responsibilities

1. System Support & Ticket Handling

• Serve as the first point of contact for any Odoo-related user issues
• Log and track issues or bugs, escalating to the developer when needed
• Test and validate fixes before pushing to live
• Provide daily support to teams using CRM, Projects, Helpdesk, Inventory, or Accounting modules

2. User Training & SOP Enforcement

• Train new joiners on basic Odoo usage for their department
• Conduct refresher sessions when workflows are updated
• Ensure users follow SOPs and fill in mandatory fields (e.g., TRNs, VAT, tags, descriptions)

3. Data Review & Compliance

• Monitor system for incorrect or missing data entries (e.g., untagged invoices, blank fields, duplicate contacts)
• Perform basic internal audits to ensure consistent usage across departments
• Support cleanup of outdated, duplicated, or mislinked records

4. System Coordination & Reporting

• Help departments generate simple reports or filters based on system data
• Track SLA progress in Projects or Helpdesk
• Coordinate with the Odoo Developer for changes or fixes, and test new features before release

5. IT Troubleshooting & Internal Support

• Provide first-line technical support for internal hardware and software issues (laptops, printers, connectivity)
• Set up new devices and user accounts (email, Odoo, file access)
• Maintain an inventory of company devices and basic network tools
• Coordinate with external IT support vendors when needed

Requirements

• 2–5 years of experience working with Odoo (functional level)
• Strong IT troubleshooting knowledge (Windows setup, device setup, network config, printer/email support, cybersecurity, etc…)
• Strong understanding of ERP basics (CRM, Projects, Sales, Service, Finance)
• Comfortable with documentation, training, and system testing
• Detail-oriented with a mindset for data integrity and SOP compliance
• Strong communication and follow-up skills

Reports To:

Business Development Manager

Works With:

All internal departments + ERP Developer