Office Administrative Assistant – Chinese Mandarin Bilingual

$26-$28 an hour based on experience and qualifications

Please note, this is NOT a remote working arrangement, in-office work is required.

Essential Functions:

Customer service:

Answer customer inquiries, including phone calls, emails, and social media in both English and Chinese Mandarin

Schedule inspections and services upon customer request

Participate in marketing and outreach for new clients and maintaining customer relationships

Manage CRM (Customer Relationship Management) data

Office administration:

Conduct billing and collections

Basic bookkeeping

Coordinate with customers, vendors, field staff

Generate documents for compliance

Keep track of projects and numbers

Develop and maintain documentation of procedures, make recommendations and improvements

Maintain the cleanness of office

Assist with timecards

Qualifications:

Proficient in both English and Chinese Mandarin

Proficient in Word, Excel, Adobe Acrobat

Experience with QuickBooks and a CRM is preferred

Be detail oriented

Being punctual and on time

Respond to customers and internal requests in a timely manner

Excellent written, oral and phone communication skills

Be accessible to answer questions

Strong organizational and people skills

Able to read and enter information with accuracy

Able to multi-task & work independently

Team player with excellent people skills

Have a positive & professional attitude & demeanor

Experience and Education:

1+ Year of experience working in an office environment, 3+ years preferred

Bachelor's (Required)

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Chinese Mandarin (Required)

Work Location: In person