Office Administrator / Dispatcher

Office Administrator / Dispatcher

Location: In-office
Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Pay: $20–$24/hour (based on reliability, performance, and judgment)

About the Role

This is an operations-focused position within an emergency services company. When a customer experiences fire, water, or property damage, our team coordinates the response.

In this role, you will be responsible for keeping jobs moving—dispatching crews, managing schedules, communicating with customers, and ensuring documentation is accurate and complete.

The environment is fast-paced and frequently changes throughout the day. Success in this role requires strong organization, sound judgment, and consistent follow-through.

Key Responsibilities

• Dispatch crews to emergency and scheduled jobs
• Adjust and manage schedules as new work is added
• Communicate with field crews to coordinate job execution
• Provide clear, professional communication to customers
• Send daily progress updates to clients
• Maintain accurate job notes and documentation
• Perform data entry and manage information across systems
• Support the Office Manager and assist with general office operations

What We’re Looking For

We are less focused on traditional office experience and more focused on how you operate day-to-day.

Strong candidates will demonstrate:

• Reliability and follow-through – tasks are completed fully and on time
• Composure under pressure – able to stay organized when priorities shift
• Problem-solving ability – able to make decisions and adjust plans quickly
• Clear communication – professional with customers, direct with team members
• Accountability – takes ownership of outcomes, not just tasks

This role requires interacting with both customers and field crews. You must be able to communicate professionally while also working effectively with direct, fast-moving team members.

Work Environment

• Fast-paced, high-volume workload
• Priorities can change quickly throughout the day
• Requires coordination across multiple jobs and team members
• Occasional need to assist with after-hours dispatch communication

This is a structured role, but not a predictable one. The ability to adapt is critical.

Growth Opportunity

This position reports directly to the Office Manager. As the company continues to grow, there will be opportunities to take on additional responsibility and advance within the organization.

Requirements

• Strong organizational and multitasking skills
• Professional written and verbal communication
• Basic computer proficiency (Outlook, Excel, etc.)
• Ability to learn new systems and processes
• High school diploma or equivalent

Who This Role Fits Best

Candidates from the following backgrounds often succeed in this role:

• Dispatching or scheduling
• Logistics or operations coordination
• Retail or service management
• Trades or construction environments

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person