Office Administrator/Front Desk

Overview
About Us: At Therapeutic Solutions of Central Louisiana, LLC, we are dedicated to providing compassionate, professional mental health services to individuals and families. We specialize in providing quality therapeutic services to our clients while also creating a welcoming, supportive environment for our staff. We are looking for a highly motivated and organized Administrative Office Assistant to join our team and help manage the day-to-day operations of our growing practice.

Job Description: As an Administrative Office Assistant, you will be an essential part of our team, providing administrative support to ensure the smooth operation of the practice. This position is ideal for someone who is detail-oriented, compassionate, and enjoys working in a dynamic environment.

Key Responsibilities:

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring to questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Greet and assist clients as they arrive, ensuring a welcoming atmosphere
• Maintain accurate and confidential client records and files
• Process insurance verifications and billing (experience with mental health billing is a plus)
• Manage account balances and collecting payments
• Assist in managing office supplies as well as ensuring the office is well-organized and clean daily
• Prepare and send client communications, including appointment reminders
• Handle incoming and outgoing mail, emails and faxes as well as work on referrals daily
• Support the practice’s therapists and administrative team as needed
• Maintain a clean and well-organized workspace and environment
• Ability to report to work timely. Office hours are Monday-Thursday from 8:30-5:00.

Qualifications:

• High school diploma or equivalent
• Experience as an Administrative Office Assistant (preferably in a healthcare or mental health setting)
• Excellent organizational and communication skills
• Ability to handle confidential information with discretion
• Proficiency in Microsoft Office and office management software (e.g., scheduling software, billing systems)
• Friendly, compassionate, and professional demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Experience with mental health billing and insurance verification
• Must be able to pass a background check and drug screen
• Be able to provide references to support work experience

Benefits:

• Competitive hourly pay based on experience
• Paid holidays, four-day work weeks, annual holiday break for Christmas/New Years
• Supportive and friendly work environment

*This position is paid hourly and is filed as a 1099-employee*

How to Apply: Please send your resume to therapeuticsolutionscentralla@gmail.com with the subject line “Administrative Office Assistant Application.” We look forward to hearing from you!

Pay: $12.00 - $17.00 per hour

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Alexandria, LA 71303 (Required)

Work Location: In person