Office and Dispatch Manager

Robert Half Permanent Placement is partnering with a Manufacturing & Distribution company in Tonawanda, NY on their search for an Office and Dispatch Manager to join their team. Starting salary is $55,000 - $65,000 based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience.

Please note: this is a variable shift position with and eventual 12 PM - 8 PM focus and some weekend responsibilities. First 90 days will be in office 8-4 M-F. After 90 days, you will be off two consecutive days during the week. The focus is west coast coverage so the end result will be a hybrid schedule.

Responsibilities include but not limited to:

• Operational Oversight: Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals
• Team Leadership: Supervise, train, and mentor office staff to promote accountability, performance, and teamwork
• Customer Service: Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders
• Compliance & Safety: Ensure office operations align with company policies, industry standards, and compliance requirements
• Continuous Improvement: Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency
• Cross-Functional Collaboration: Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives
• Reporting & Documentation: Maintain accurate records, generate reports, and support audits or compliance reviews when required

Skills and Requirements:

• Proven experience in office management with a preference for manufacturing, distribution, or logistics
• Strong organizational, leadership, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with ERP is a big plus!
• Knowledge of compliance and safety practices in a manufacturing/distribution setting preferred

Apply today!