Office Assistant

About Us

We are a growing mental health private practice dedicated to providing compassionate, high-quality care to individuals, couples, and families. Our team values professionalism, collaboration, and a client-centered approach.

Position Overview

We are seeking a highly organized and detail-oriented Office Assistant to oversee daily administrative operations. The ideal candidate will play a key role in ensuring the smooth functioning of the practice while supporting both clinicians and clients.

Key Responsibilities

• Manage and coordinate client scheduling, including intake appointments and ongoing sessions
• Answer phones, respond to emails, and handle general client inquiries in a professional and empathetic manner
• Verify insurance benefits and eligibility
• Perform medical billing tasks, including claim submission, payment posting, and follow-up on denied claims
• Maintain accurate client records and ensure compliance with HIPAA regulations
• Process client payments and manage accounts receivable
• Coordinate clinician schedules and maintain calendars
• Assist with onboarding new clients, including intake paperwork and documentation
• Manage office supplies, office cleanliness and administrative needs
• Support the implementation and use of electronic health record (EHR) systems (e.g., SimplePractice)
• Assist with general office operations and workflow improvements

Qualifications

• Previous experience in a medical or mental health office required
• Strong knowledge of medical billing, insurance verification, and claims processes
• Familiarity with EHR systems (SimplePractice preferred)
• Excellent organizational and multitasking skills
• Strong communication and interpersonal skills
• Ability to maintain confidentiality and professionalism at all times
• Proficiency in Microsoft Office and general computer skills

Preferred Qualifications

• Experience working in a mental health or behavioral health setting
• Knowledge of CPT codes, ICD-10 codes, and insurance panels
• Experience with Medicare, Medicaid, and commercial insurance billing

Benefits (if applicable)

• Flexible scheduling
• Paid time off
• Professional development opportunities
• Supportive team environment

How to Apply

Please submit your resume and a brief cover letter outlining your experience and interest in the position.

We are an equal opportunity employer and value diversity in our workplace.

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person