Office Assistant I/II

Final Filing Date: Only the first 150 qualified applications and supplemental questionnaires submitted online between Wednesday, October 8, 2025, and Wednesday, October 22, 2025, 5:00 p.m. will be accepted for further consideration.

THE POSITION: The Alameda County Water District located in Fremont, California, is seeking detail-oriented applicants to perform varied clerical and office administrative duties to support District functions. Duties include customer service to internal and external customers; typing and data entry on a daily basis; finalizing letters, processing and completing invoices, permits, reports; maintaining a variety of technical and office records and files; receiving and processing information from the public; answering calls from the public and conducting appropriate triage, dispatching, and directing calls to appropriate parties; and other related work as assigned.

The ideal candidate will possess the following:

• Be focused on providing excellent customer service to both internal and external customers
• Be skilled at maintaining composure during high stress situations and prioritize work
• Be detailed-oriented
• Fundamental knowledge of MS Office Suite (Word, Excel and PowerPoint)
• Maintain a high level of discretion

• DISTINGUISHING CHARACTERISTICS

  Office Assistant I is the entry-level classification in the Office Assistant series. Under close to general supervision within a framework of established policies and procedures, incumbents initially perform basic clerical duties while learning to receive and process payments and handle customer inquiries and complaints. Utility billing experience is highly desired.

  Office Assistant II is the experienced, journey level class in the Office Assistant series. Under general supervision, within a framework of established policies and procedures, incumbents are fully competent, with a high level of accuracy, to perform a variety of office support duties, which often involve technical concepts and department specific terminology. Assignments are given in general terms and are subject to periodic review while in progress and upon completion by assigned supervisor. There is some latitude for independent judgment and action in well-defined areas of work.

  SALARY: Depending on qualifications and experience, this position may be filled at either level. The annual salary ranges for the respective levels are as follows:
  The annual salary range for Office Assistant I is $71,663- $87,110, plus excellent benefits.
  The annual salary range for the Office Assistant II is $79,627-$96,791, plus excellent benefits.

Examples of Duties

Typical Qualifications

Education and Experience:

Office Assistant I: High school diploma or its equivalent and one (1) year of general office support work, which includes training or experience using a personal computer and standard word processing, spreadsheet, and database software applications.

Office Assistant II: High school diploma or its equivalent and two (2) years of general clerical or office assistant experience equivalent to that of an Office Assistant I within the District.

Knowledge, Skills and Abilities:

Knowledge, Skills, and Abilities: Knowledge of proper written and spoken English, including spelling, punctuation, and grammar; modern office practices, methods, and computer equipment and applications related to the work, including word processing, database, and spreadsheet software. Skill and Ability to: rapidly learn the specific procedures and technical terminology of the organizational unit to which assigned; understand and carry out oral and written directions; multitask; maintain discretion; maintain accurate records and files; make accurate arithmetic calculations; perform detailed clerical work with accuracy; type accurately at a rate of 45 words per minute from printed copy; perform the essential duties of the job without causing harm to self or others; operate modern office equipment including computer equipment and specialized software applications programs; communicate clearly and concisely, both orally and in writing; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Office Assistant II: (In addition to the above) Knowledge of: principles and practices of business letter writing and standard formats for typed materials; policies and procedures related to the department to which assigned; business data processing principles, and standard to advanced uses of word processing software applications; records management and filing practices and procedures; terminology and technical work processes related to the department to which assigned. Skill and Ability to: organize and maintain varied and complex files; compose routine correspondence from brief instructions; work independently and exercise sound judgment within established guidelines; use specific technical terminology of the organizational unit to which assigned; effectively operate a personal computer, calculator, two-way radio and other standard office equipment; learn to proficiently utilize specialized software applications to support the work of the assigned organizational unit; organize and prioritize work activities and meet established deadlines; communicate tactfully and effectively with customers and the public.

Selection Procedure

SELECTION PROCEDURE:

• A District Application must be submitted online at www.acwd.org. Only the first 150 qualified applications and supplemental questionnaires submitted online between Wednesday, October 8, 2025, and Wednesday, October 22, 2025, 5:00 p.m. will be accepted for further consideration.
• Candidates who present the best job-related qualifications will be invited to participate in a qualification appraisal, which may include a written exercise as well as an interview by an appraisal panel.
• Candidates passing the qualifications appraisal process will be ranked on an employment list for further consideration. Top-ranking candidates will be invited to a personal interview with the hiring Supervisor.
• Represented employee applicants receive promotional consideration consistent with the provisions of the MOU.

Health Insurance: Coverage is provided through the PERS Health program. Employees will contribute 0.25% of salary towards their medical benefits. The employee medical deductions shall not occur in the paycheck in which Union dues are withdrawn.

Dental and Vision: Coverage for the employee and eligible dependents is fully paid by the District.

Retirement: California Public Employees Retirement System (CalPERS) benefit depends on whether the employee is a "new" member or "classic" member under state law.

Classic member: Employee who is a member of PERS or reciprocal agency within six months of hire at ACWD. 2.5% @ 55 with 8% employee contribution. $5000 Retired Death Benefit, 3% Annual Cost-of-Living Allowance Increase, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Additional Opportunity to Elect 1959 Survivor Benefits, 1959 Survivor Benefit Level 4, Unused Sick Leave Credit, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Military Service Credit as Public Service, Final Compensation 1 Year, Post-Retirement Survivor Allowance, Prior Service. The District picks up 2.5% of the CalPERS retirement contribution.

New member: Employees hired after 12/31/12 who were not members of PERS or a reciprocal agency within the last six months of hire at ACWD. 2% @ 62 with 7% employee contribution. Effective 7/1/23 PEPRA employee contributions will increase to 7.75%. $5000 Retired Death Benefit, 1959 Survivor Benefit Level 4, 3% Annual Cost-of-Living Allowance Increase, Additional Opportunity to Elect 1959 Survivor Benefits, Final Compensation 3 Years, Military Service Credit as Public Service, Post-Retirement Survivor Allowance, Post-Retirement Survivor Allowance to Continue After Remarriage, Pre-Retirement Death Benefits to Continue After Remarriage of Survivor, Pre-Retirement Option 2W Death Benefit, Prior Service, Public Service Credit for Peace Corps, AmeriCorps VISTA, or AmeriCorps Service, Unused Sick Leave Credit.

Social Security/Medicare: The District does not participate in Social Security, but provides a 1.45% matching Medicare contribution.

Retiree Health Benefits: Coverage is provided through the CalPERS Health program. The District's contribution for retiree coverage shall be the PEMHCA minimum contribution as determined by CalPERS on an annual basis. Please refer to the Memorandum of Understanding for various eligibility and plan details.

Employees hired on or after January 1, 2019 will receive a defined-contribution benefit into a retiree health savings account.

Life Insurance: The District provides Basic Life Insurance and Basic AD&D Insurance of one times your annual salary to a maximum of $150,000. There is no cost to the employee for this insurance.

Long Term Disability: The District provides you with Long Term Disability Income Insurance of 66 2/3% of monthly earnings with a maximum monthly benefit up to $7,000.

Short Term Disability: Coverage is provided through the District for employees working a minimum of 20 hours per week at 66 2/3% of base weekly earnings for the first 12 weeks up to a weekly benefit maximum of $1,650.

Deferred Compensation: Optional deferred income plans allowing tax sheltering of current income and payment later as supplemental retirement income.

Vacation: 10 days first year, increasing to 25 days after 20 years.

Holidays: 12 days per year, plus 4 Floating Holidays per fiscal year.

Sick Leave: 12 days per year plus 30 hours/year Medical Appointment Leave.

Employee Assistance Program: Up to 6 sessions for employees and family members for professional consultation and short-term counseling for personal problems.

Tuition Reimbursement: The District will reimburse 100% of the total tuition and textbook costs incurred in taking courses outside of normal working hours related to District employment up to an annual maximum of $5,250.