Office Assistant / Service Advisor Assistant

About Us

Bronk’s Certified Auto Repair is a growing, high-performing auto repair shop built on trust, quality, and professionalism. We are a team-focused environment with multiple certified technicians, modern systems, and a strong reputation in the Rockford community.

We are expanding and looking for the right person to help support our front office operations and deliver an exceptional customer experience.

Position Overview

We are hiring an Office Assistant / Service Advisor Assistant to support our Service Advisor and help keep daily operations running smoothly.

This is not a sales-heavy role — your focus will be communication, organization, and customer experience while the service advisor handles estimates and closing sales.

You will be the first impression of our shop, both on the phone and in person.

Key Responsibilities:

Customer Interaction

Answer incoming phone calls professionally

Greet customers and check vehicles in/out

Provide updates to customers on vehicle status

Assist with scheduling appointments

Administrative Support

Enter and update customer/vehicle information

Help manage workflow and schedule in shop software

Assist with invoicing and basic office tasks

Parts & Shop Support

Help source and order parts

Receive and organize parts deliveries

Communicate with technicians and advisor on job status

Qualifications:

Required-

Strong communication and people skills

Organized and detail-oriented

Comfortable using computers and learning new software

Ability to multitask in a fast-paced environment

Professional appearance and attitude

Preferred (Not Required):

Previous office, receptionist, or customer service experience

Automotive knowledge or service department experience

Experience with shop management software (Tekmetric is a plus)

Why Work With Us:

No weekends

Team-oriented, positive work environment

Growth opportunities within the company

Ideal Candidate:

You’re someone who -

*Enjoys helping people

*Stays calm under pressure

*Is highly organized

*Takes pride in doing things right

*Wants to be part of a growing, professional shop

Pay: $16.00 - $20.00 per hour

Application Question(s):

• Do you enjoy helping people and interacting with people all day?

Ability to Commute:

• Rockford, MI 49341 (Required)

Work Location: In person