Office Coordinator

Position Title: Office Coordinator

Reports To: Regional Director of Operations

FLSA Status: Full-time - Hourly, non-exempt as defined under Fair Labor Standards Act

Location: Goldsboro Health Center

Content Last Revised: 07/22/2025

ORGANIZATION OVERVIEW

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

JOB SUMMARY

The Office Coordinator oversees the administrative duties and operational efficiency of the Center. They are responsible for monitoring the schedule for an efficient workflow through the check-in and checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.

KEY RESPONSIBILITIES

Maintains a transparent, effective relationship with the Regional Director of Operations by supporting the organization's activities
Provides a courteous professional working environment
Maintains effective communication with patients, coworkers, partners, and visitors
Ensures efficient patient flow
Registers patients into the electronic medical record (EMR)
Interviews patients for sliding fee scale services and update eligibility
Verifies insurances and set eligibility dates in system
Communicate with patients to bring in missing information prior to their appointment
Collects payment and patient responsible balances
Scans and import demographic and clinical documentation into patient charts
Schedules patient appointments
Monitors appointment schedule to accommodate walk-in patients
Directs patients to the proper department for assistance
Answer multi-line telephone system
Resolves patient complaints and inquiries

Operates office equipment, i.e. fax, copier, computer, credit card, and check machine
Provides copies of patient medical records as requested
Contributes and enhances the positive image of the front office operations
Collaborates with department leadership to help facilitate staff development and overall team building
Collaborates with community partners to facilitate patient care within all locations
Participates in special projects aimed at maximizing the overall departmental efficiency
Attends professional development trainings to maintain and enhance professional skills
Attends internal and external meetings
Conducts office meetings and communicates pertinent information
Coordinates client referrals and interagency activities
Contributes to achievement of company objectives
Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
Other responsibilities as assigned

ESSENTIAL FUNCTIONS

Problem Solving
Customer Service
Verbal Communication
Written Communication
Leadership
Professional Judgement
Planning/Organizing
Adaptability
Initiative
Administration/Operations
Cash Handling
Management

MINIMUM QUALIFICATIONS

Education:
- Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
  - High School Diploma or equivalent, Required
Experience:
- Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  - Minimum of 2 years of professional experience working in the customer service, Preferred
  - Bilingual in English, Spanish, or Creole, Preferred
Licenses or Certifications:
- N/A
Criminal Background Clearance:
- True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and

partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and "just cause" for the termination of employees. An employee's career could be shortened ifthere is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

The employee is subject to prolonged periods of sitting at a desk and working on a computer.
The employee is subject to perform repetitive hand and wrist motions.
The employee is frequently required to stand, walk, talk, and hear.
The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty five (25) pounds.

The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am - 6pm and Fridays, 8am - 12pm; however, there will be times when the employee will need to come in or work on "off hours" or "off days" to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused: Commits to and embraces True Health's mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health's brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented: Values the power of networks; strives to leverage True Health's breadth of community presence, relationships, and strategy.

SELECTION GUIDELINES

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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