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Office Manager
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As an Office Manager at Lumin Health, you’ll be a vital part of our Brookline team - helping create a welcoming, organized, and supportive environment for both patients and staff. You’ll play a key role in delivering exceptional client experiences and supporting our clinical operations by ensuring the office runs smoothly and efficiently. This is a unique opportunity to contribute to a fast-growing, mission-driven organization reshaping behavioral health care.
About Lumin Health
Lumin is at the forefront of a transformative health movement. Our mission is to make cutting-edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in-network medical psychedelics, specializing in outpatient ketamine and esketamine therapies. Our client-focused centers emphasize medically sound, transformative care, supported by dedicated teams passionate about mental health improvement. Come build the future of behavioral care with us!
Description
Job Title: Office Manager – Full-Time, Brookline, MA
Anticipated start date: 1st or 2nd week of December
Job Summary:
We are seeking a proactive, detail-oriented, and people-focused Office Manager to oversee the daily administrative operations of our Brookline site, located at 1101 Beacon Street. In this in-person role, you will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and help foster a warm and professional atmosphere for all who walk through our doors. You’ll play a pivotal role in our patient-first care model.
Schedule:
Full-time, Monday through Friday. This is an on-site position based in Brookline MA.
Key Responsibilities:
- Manage day-to-day operations of the office to ensure efficiency and a high standard of care.
- Greet and support clients in person and by phone; create a warm and welcoming environment.
- Monitor appointment schedules to ensure timeliness and proper patient flow.
- Handle incoming and outgoing communications, including calls, emails, and mail.
- Maintain inventory and restock office and clinical supplies as needed.
- Coordinate meetings, staff schedules, and internal communications.
- Assist with onboarding new hires and ensuring readiness of their workstations.
- Support insurance authorization processes and collaborate with billing teams to ensure accurate claim submissions.
- Ensure client documentation and records are maintained securely and accurately.
- Liaise with building management and service providers to support facility needs.
- Organize occasional office events and staff engagement activities.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Previous experience as an Office Manager, Administrative Assistant, or similar role.
- Customer service experience and a client-focused mindset.
- Strong organizational, time management, and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Google Workspace and scheduling tools.
- High attention to detail and ability to adapt in a fast-paced environment.
- A team-oriented mindset and proactive approach to problem-solving.
- Passion for mental health care and a strong alignment with Lumin’s mission.
Preferred Skills:
- Background in healthcare, behavioral health, or clinical settings.
- Familiarity with electronic health records (EHR) and practice management systems, Slack, and CRM tools
- Ability to maintain discretion and handle sensitive information professionally.
- Experience planning internal events or office team-building activities.
Benefits:
- $65-70K, commensurate with experience
- Excellent medical, dental, and vision insurance, plus supplemental coverage
- 401(k) with company match
- 15 days of paid time off (PTO)
- Paid holidays per company policy
- Opportunities for professional development and career growth
- Work with a supportive, mission-driven team in an innovative mental health environment
Physical Setting:
Outpatient mental health treatment center
In-person role in Brookline MA
About Our Culture:
Lumin Health’s approach is innovative, warm, and centered around healing. We are passionate about helping clients feel better while building a supportive community for our team. We invite you to explore client feedback and our approach to care at lumin.health/lumin-experience.
Note: This job description is intended to provide a general overview of the role. Responsibilities and duties may evolve as the needs of the organization change.
Salary
$65,000 - $70,000 per year
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