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Office Manager
Overview:
The Office Manager will organize and ensure that the day-to-day functions of designated locations
operate smoothly, ensure organizational effectiveness, efficiency, and safety. The Office Manager is also
responsible for developing intra-office communication, streamlining inventory control, and more.
Qualifications:
operate smoothly, ensure organizational effectiveness, efficiency, and safety. The Office Manager is also
responsible for developing intra-office communication, streamlining inventory control, and more.
- Associate’s degree, bachelor’s degree in related field or equivalent experience in a related field
preferred. - One (1) – Two (2) years of leadership experience preferred.
- Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
- Demonstrated skills in medical practice management and data analysis.
- Ability to accomplish required tasks without supervision. Must demonstrate the ability to lead projects from inception to completion with management supervision.
- Must be competent in Microsoft software applications.
- Excellent communication, organizational, time management, and customer service skills.
- Excellent phone etiquette.
- Directs and manages, along with guidance from department leadership employees engaged in patient access and nursing operations.
- Builds strong positive communication with all staff and works as a team to enhance the success of the company.
- Maintains an in-depth knowledge of the practice operations and oversees the strategic growth plan.
- Assists in developing and maintaining new policies, procedures, and training programs for the company.
- Participates in day-to-day workflow and huddles to facilitate productivity and customer service.
- Develops strong inter-department teamwork to meet the needs of the patients and drives decision-making and other actions.
- Identifies and implements opportunities to build employee morale and individual motivation.
- Works to improve profit and loss performance. Participates in purchasing and inventory management.
- Prepares and reviews operational reports and provider schedules to ensure accuracy and efficiency to provide the best possible quality patient care.
- Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues.
- Serves as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
- Establish and maintain effective working relationships with vendors, employees, other managers, and providers. Supports a positive image of the company inside and outside the organization.
- Proactively identifies opportunities to expand revenue sources.
- Recommends cost saving methods to improve efficiency of clinic.
- Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.
- Provide general support to visitors.
- Handle sensitive information in a confidential manner.
- Ensures that the facility is clean, neat, professional, well maintained and conveys a feeling of confidence to our patients, their families, and our physician customer
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