Office Manager

Towncrest Wellness Apothecary is a patient-centered compounding pharmacy dedicated to helping individuals achieve better health through personalized, functional, and innovative pharmacy care. We believe no two patients are the same, which is why we specialize in customized non-sterile compounded medications designed to meet unique clinical needs.

At Towncrest, we are redefining what community pharmacy can be - moving beyond high-volume dispensing into a model rooted in collaboration, clinical service, and individualized treatment solutions. Our work supports patients, providers, and wellness communities through customized therapies, supplements, and integrative care services.

The Office Manager provides administrative and clerical support to ensure the efficient daily operation of the pharmacy. This role supports pharmacists and pharmacy staff by managing records, handling communications, assisting with scheduling, and maintaining compliance with healthcare and pharmacy regulations. The ideal candidate is organized, detail-oriented, and able to work in a fast-paced healthcare environment while maintaining patient confidentiality.

General Job Duties: Specific duties will include, but not be limited to:

• Manage and mentor a high-performing team of compounding technicians, and support staff.
• Perform general administrative duties such as filing, data entry, scanning, and document management.
• Cultivate a strong culture of safety, compliance, and excellence in accordance with USP <795>, USP <800>, state and federal regulations and Towncrest policies.
• Prepare reports, correspondence, and internal communications
• Maintain accurate and up-to-date pharmacy records and logs
• Answer phones, take messages, and route inquiries to appropriate pharmacy staff
• Greet patients, vendors, and visitors in a professional and courteous manner
• Coordinate communication between pharmacists, healthcare providers, insurance companies, and suppliers
• Assist with staff scheduling, meetings, and appointment coordination
• Track timekeeping, attendance, and coverage requests as needed
• Assist with insurance documentation, prior authorizations, and billing-related paperwork
• Verify patient information and maintain confidentiality in accordance with HIPAA regulations
• Support inventory tracking and ordering of office and pharmacy supplies
• Assist with vendor coordination and invoice processing
• Help maintain a clean, organized office and administrative workspace
• Ensure all administrative practices comply with pharmacy regulations, HIPAA, and company policies
• Handle sensitive patient and financial information with discretion
• Prepare sales, usage, and inventory reports.
• Maintain professionalism and uphold the pharmacy’s mission and values
• Complete all required job‑specific and mandatory trainings, maintain an active Pharmacy Technician license as required by the Board of Pharmacy.
• Perform other duties and projects as assigned.

Position Requirements:

The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills and Experience:

• 2–3 years of management experience, preferably in healthcare or pharmacy.
• Ability to accurately read, interpret, and transcribe prescription and pharmaceutical information.
• Strong teamwork and collaboration skills.
• Excellent organizational and time‑management abilities, in a fast‑paced environment.
• Ability to multitask while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills.
• Strong customer service skills with an emphasis on empathy and patient-centered support.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and pharmacy management software.
• Consistent punctuality and reliability.