Office Manager/Administrative Assistant

Company Overview

Friends Home in Kennett is a non-profit, Quaker-based retirement community dedicated to serving the needs of older adults of modest means. We offer a range of services including independent living, personal care, dementia care and nursing care, all within a supportive and compassionate environment. EOE

Summary

As the Office Manager at Friends Home in Kennett, you will be the first point of contact for residents and visitors, ensuring a welcoming atmosphere while overseeing daily operations at the front desk. This role is vital in maintaining our commitment to exceptional customer service and enhancing the overall experience for our residents and our employees.

Responsibilities

• Oversee daily front office operations, ensuring smooth and efficient service delivery.
• Order office and other supplies as requested and monitor deliveries for accuracy
• Assist with new hire orientations
• Manage day to day business office equipment needs, including calling vendors for repairs
• Perform administrative duties, projects and tasks in support of all other departments
• Receive resident payments and process bank deposits
• Ensure high standards of customer service are consistently met for residents and visitors.
• Handle inquiries and resolve issues promptly, positively and professionally.
• Maintain accurate records of resident information and manage changes promptly
• Coordinate with other departments to ensure seamless communication and service delivery.

Requirements

• Proven experience in office management
• Strong customer service skills with a passion for helping others.
• Excellent communication skills
• Proficiency in Word, Excel and Outlook
• Basic math skills
• Positive attitude
• Patience and a desire to make a difference
• Ability to maintain confidentiality
• Ability to manage multiple tasks efficiently in a fast-paced environment.

If you are ready to make a difference in the lives of older adults while leading a dedicated team, we invite you to apply for the Front Office Manager position at Friends Home in Kennett today!

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a post-offer criminal background check?
• Are you williing to undergo a post-offer drug screen, physical and TB test?

Experience:

• office management: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kennett Square, PA 19348 (Required)

Work Location: In person