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Office Specialist - Administration (Full-Time)
Position Information
Working Title of Vacant Position
Office Specialist - Administration (Full-Time)
Job Type
Full Time
Posting Type
City Employees Only
Number of Vacancies
1
Department
PARKS, REC, & TOURISM
Division
PR&T ADMIN
Requisition Number
2026116
Number of hours worked per week
40
Work Schedule
Generally: Sunday – Thursday; 8 am – 5 pm
Schedule will include routine weekends, holidays and occasional evenings, based on operational requirements.
Schedule will include routine weekends, holidays and occasional evenings, based on operational requirements.
Work Site Location
Chesapeake, V - 1224 Progressive Drive
Position Driving Requirement
O - Occasional
Pay Grade
GE03
Pay Basis
Semi-Monthly
Advertised Salary
$36,734 – 54,641.75/ annually
May be more depending on qualifications and experience
May be more depending on qualifications and experience
Job Description
Parks, Recreation and Tourism is seeking a dynamic individual that has a passion for serving the public to provide extraordinary customer service and perform duties related to the front office and Visitor Center of the Parks, Recreation and Tourism Department.
Primary Responsibilities:
Primary Responsibilities:
- Answer phones, greet visitors, and provide information about departmental services, programs, and facilities.
- Register participants and process transactions for programs, facility rentals, merchandise sales, passes, permits, and reservations using point-of-sale and recreation management software.
- Assist at department-wide special events, including handling registrations and supporting the department marketing table.
- Provide coverage at other facility locations as needed for reception and phone support.
Customer Service:
- Deliver excellent customer service in alignment with the City’s Customer Service Initiative and Visitor Center standards.
- Communicate professionally and tactfully with the public, employees, and volunteers in person, by phone, or email.
- Provide information about departmental programs, city services, travel, tourism, and local attractions.
Marketing and Communications:
- Proofread, edit, and create content for documents, flyers, calendars, and social media.
- Schedule and publish social media content, adhering to City branding guidelines and standards.
- Navigate departmental and City websites for informational purposes.
- Work with graphic design and image editing software to create marketing materials and flyers.
Administrative Support:
- Provide administrative support for departmental divisions, including attending meetings, taking minutes, and completing other related tasks.
- Make appointments, schedule meetings, and maintain associated calendars.
- Assist with inventory management, distribution, and restocking of marketing materials such as brochures, forms, guides, and advertisements.
- Assemble welcome bags and fulfill visitors’ guide requests.
- Maintain, order, and distribute office supplies, and assist with mail distribution.
Financial Transactions:
- Process monetary transactions including fund collection, credit card processing, check handling, and daily closeout procedures.
- Ensure compliance with accounting procedures and reconcile deposits.
- Assist with special projects and other duties as assigned.
The City of Chesapeake offers an exceptional range of benefits.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of one year of full-time equivalent experience in administrative support.
SPECIAL CERTIFICATIONS AND LICENSES:
Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with the City Driving Standards.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Requires a high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in word processing, secretarial skills, or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of one year of full-time equivalent experience in administrative support.
SPECIAL CERTIFICATIONS AND LICENSES:
Depending on departmental operational requirements, may require valid driver’s license and driving record in compliance with the City Driving Standards.
SPECIAL REQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
Excellent customer service skills and should possess the initiative to always seek ways to improve work methods and processes.
Excellent written and proofreading skills.
Familiarity with standard office procedures, practices and office equipment. Knowledge of various business correspondence and ability to compose such as letters and memos.
Ability to maintain flexibility with assignments and prioritize tasks.
Proficiency with Microsoft Office including Microsoft Outlook or similar e-mail software.
Experience with registration management, point of sale, graphic design software and systems.
Experience in creating marketing materials.
Team-oriented with ability to successfully interact with all employees and realize the importance of all facets of the department.
Must be dependable and possess the ability to work independently with good problem-solving skills.
Some accounting background and cash-handling experience.
Interest in dealing with the public and working with people.
Knowledge of Chesapeake shopping, dining, events, and attractions as well as working knowledge of regional events and attractions or desire to learn.
Will work at least 2 department special events outside of normal scheduled duties and/or work hours.
Excellent written and proofreading skills.
Familiarity with standard office procedures, practices and office equipment. Knowledge of various business correspondence and ability to compose such as letters and memos.
Ability to maintain flexibility with assignments and prioritize tasks.
Proficiency with Microsoft Office including Microsoft Outlook or similar e-mail software.
Experience with registration management, point of sale, graphic design software and systems.
Experience in creating marketing materials.
Team-oriented with ability to successfully interact with all employees and realize the importance of all facets of the department.
Must be dependable and possess the ability to work independently with good problem-solving skills.
Some accounting background and cash-handling experience.
Interest in dealing with the public and working with people.
Knowledge of Chesapeake shopping, dining, events, and attractions as well as working knowledge of regional events and attractions or desire to learn.
Will work at least 2 department special events outside of normal scheduled duties and/or work hours.
Posting Detail Information
Job Open Date
03/11/2026
Job Close Date
03/18/2026
Open Continuous
No
Special Instructions to Applicants
Drug Screening: MARIJUANA
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.
The City of Chesapeake offers an exceptional range of benefits.
This position will be required to work most weekends, days, some evenings and holidays; and may be called upon to work special events at other city facilities outside of the routine schedule.
Employees may be expected to work hours in excess of and/or outside of their normally scheduled hours in response to short-term department needs and/or City wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
L=Light - Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Occasionally- Up to 1/3 of the time.
Sitting
Occasionally- Up to 1/3 of the time.
Walking
Occasionally- Up to 1/3 of the time.
Lifting
Occasionally- Up to 1/3 of the time.
Lifting Amount
Exerting up to 20 lbs
Carrying
Occasionally- Up to 1/3 of the time.
Carrying Weight
Exerting up to 20 lbs
Pushing/Pulling
Occasionally- Up to 1/3 of the time.
Pushing/Pulling Weight
Exerting up to 20 lbs
Reaching
Frequently- From 1/3 to 2/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
Occasionally- Up to 1/3 of the time.
Crouching
Occasionally- Up to 1/3 of the time.
Crawling
Rarely- Less than 1 hour per week.
Bending
Occasionally- Up to 1/3 of the time.
Twisting
Occasionally- Up to 1/3 of the time.
Climbing
Rarely- Less than 1 hour per week.
Balancing
Occasionally- Up to 1/3 of the time.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Frequently- From 1/3 to 2/3 of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
Standard office equipment, phone, computer, fax, copier, tables, chairs, cleaning supplies and equipment, vehicle, various recreational supplies and equipment.
Protective Equipment Required
All PPE Required for equipment in use.
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
M = Several Times Per Month
Chemical Hazards
M = Several Times Per Month
Electrical Hazards
M = Several Times Per Month
Fire Hazards
S = Seasonally
Explosives
S = Seasonally
Communicable Diseases
S = Seasonally
Physical Danger or Abuse
S = Seasonally
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
S = Seasonally
Extreme Temperatures
S = Seasonally
Noise and Vibration
M = Several Times Per Month
Fumes and Odors
M = Several Times Per Month
Wetness/Humidity
S = Seasonally
Darkness or Poor Lighting
S = Seasonally
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Occasionally- Up to 1/3 of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Frequently- From 1/3 to 2/3 of the time.
Irregular Work Schedule/Overtime
Frequently- From 1/3 to 2/3 of the time.
Performing Multiple Tasks Simultaneously
Frequently- From 1/3 to 2/3 of the time.
Working Closely with Others as Part of a Team
Frequently- From 1/3 to 2/3 of the time.
Tedious or Exacting Work
Occasionally- Up to 1/3 of the time.
Noisy/Distracting Environment
Frequently- From 1/3 to 2/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
Incumbent must be able to work independently
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
0
Maximum Requests
4
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