Office Staff

We are seeking a detail-oriented office worker to join our team. The ideal candidate will have experience in working with Medicaid and Private Insurance.

Responsibilities

• Assist in managing ABA office administrative duties
• Assist HR personnel with employment verification
• Assist other office staff with pending tasks
• Sending Birthday notifications to contractors & clients
• Follow-up with client’s parents on a monthly basis
• Provide excellent customer support through various communication channels.
• Demonstrate professional phone etiquette when communicating with clients and colleagues.
• Answer telephone calls, take messages and assist callers to the best ability.
• Communicate with parents, RBT and analyst in a pleasant and professional matter.
• Route, sort, and open incoming mails.
• Prepare outgoing mail and answer correspondence
• Support office management with organizational tasks
• Print Service Logs and send emails notifications of pending signatures or notes
• Scan, Sort and File completed Service Logs
• Maintain organized files and documentation
• Contact parents/caregivers to provide information about our ABA services and what documents are required (new or transfer clients)
• Send email as a follow-up with all the information that was provided over the phone.
• Once documentation is received, organize documents for Assessment/Reassessment authorization
• Perform general clerical duties as required

Requirements

• Bilingual (English and Spanish)
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize tasks effectively
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office Suite (Word, Excel)

Job Types: Full-time, Part-time

Ability to Commute:

• Miami, FL 33157 (Required)

Ability to Relocate:

• Miami, FL 33157: Relocate before starting work (Required)

Work Location: In person