Officer â Customer Service

Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely
manner.
To offer the highest possible level of service to all our clients thereby assisting in retaining existing business
and improving our persistency levels by maintaining excellent productivity and accuracy.

MAIN FUNCTIONS AND RESPONSIBILITIES

• Respond to all client enquiries relating to eligibility plan benefit coverage claims status policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Interface effectively with internal colleagues and staff to resolve client issues.
• Maintain accurate records and files as required.
• Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Companys overall internal procedures and policies.
• Nil E&Os.
• Miscellaneous tasks within the scope of work as assigned by the direct manager.

Qualifications :

• Behavioral Skills: Networking; Negotiation; Communication; Team player; Attention to details; Customer Focus
• Education/Certifications: University Degree preferably bilingual
• Practical/Technical Experience: Graduate or experience of 1 or 2 years in customer service or tele sales No insurance experience required
• Computer Skills: MS Office Computer Literate

Remote Work :

No

Employment Type :

Fulltime