Officer, Applicant Experience - Enrollment, Admissions and Student Service Center

Reports to: Senior Director, Enrollment & Applicant Experience

Purpose: The job holder serves as a key liaison between The American University in Cairo (AUC) and prospective students, their families, and the public. This role is responsible for handling all front-facing inquiries while also playing an active role in student recruitment and outreach efforts both locally and internationally

Responsibilities:

• Applicant & Student Interaction: Serve as the first point of contact at the Student Service Center (SSC) for walk-in visitors, email correspondences, and inbound phone calls. Provide timely, accurate, and comprehensive information regarding AUC programs, admission requirements, student services, and campus life. Receive and process student requests, applications, documents related to the enrollment process. Maintain professional and empathetic communication with diverse audiences, ensuring a positive and supportive applicant experience
• Recruitment & Outreach Activities: Represent AUC at local and international student recruitment events (undergraduate and graduate levels)
• School Visits: Organize and conduct visits to high schools, both locally and internationally. Engage with students and counselors to promote AUC, explain admission requirements, and answer questions. Collaborate with the Admissions Office and other departments to align recruitment messaging and ensure consistency
• Campus Visits & Engagement: Coordinate individual and school visits to AUC for prospective students and their families, which includes giving presentations and information sessions and providing detailed information about the AUC enrollment process
• Data Management & Reporting : Maintain accurate and up-to-date daily records of SSC activities and inquiries. Participate in compiling statistics and generating reports related to visitor interactions and email responses and document management to support data-driven decision-making
• General Support: Perform other related duties as assigned

Requirements:

Minimum Education Requirements:

• Bachelor’s degree in a related field;
• Master’s preferred

Experience:

• 8–10 years of progressive experience in enrollment services, including extensive recruitment and applicant engagement work
• Proven ability to lead applicant experience initiatives and represent the institution in international forums

Skills:

• Recruitment & Representation: Expertise in organizing and leading national and international recruitment campaigns
• Advanced presentation and communication skills to engage diverse audiences
• Data & Systems Management: Strong command of CRM and application systems for data management and analysis
• Customer Service Excellence: Ability to design and maintain service standards that ensure a positive applicant journey
• Operational Coordination: Skill in managing outreach logistics, documentation, and event execution
• Team & Training: Ability to train and mentor students

This position is open until November 9, 2025

Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”