Officer – IT Quality Assurance

Software Specifications and IT Requirements

Quality Assurance Testing

• Conduct functional software testing of applications to ensure that the processes captured are in line with user requirements agreed in the SRS.
• Report the issues identified through the bug tracker system and provide the change request to the software development team.
• Ensure that all issues reported by are fixed by the software development team prior to UAT phase.
• Test, track and verify functionality defects in software program.
Carry out quality assurance testing of enhancements of the change request of IT applications and infrastructure.

Customer Satisfaction

Change Management

• As Change Advisory Board member recommend and authorise development of requested changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA’s IT applications are current and user friendly.
• Evaluate proposed software or software enhancement for feasibility.
Effectively manage the process of identifying and incorporating any changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA’s IT applications are current and user friendly.

User Manuals

Systems Launch and Support

System Performance Analysis and Monitoring

• Perform data analyses, identify improvement opportunities for system by identifying barriers and root causes of issues and service with view to enhancing system performance.
• Monitor the enhancements on the systems post implementation to prevent recurrence of program operating problems and ensure efficiency of operation.
• Identify and recommend procedures and workflow improvements
Help keep the GCAA service catalogue (technical and business) up to date and aligned with service portfolio and GCAA strategy.

Quality / Excellence Models and Standards

• Ensure that all internal IT standards are in line with local and international quality and excellence standards.
• Research best practices to impact quality improvement initiatives and utilisation standards.
• Update job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, and participating in professional organisations.
Provide effective communication regarding issues, objectives, initiatives, and performance of quality management process.

Reporting

Health, Safety and Environment within GCAA

Other Tasks/ Accountability

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.