Officer - Online Flights

About the Company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry; we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.

Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the job:

Increase customer awareness and knowledge of the flight reservation. Ensure that the reservation, cancellation, refund, and reissue are under the right track process. Leads to the highest customer satisfaction and provides a flight reservation for the customer without any hassle for the customer.

Responsibilities:

• Tracking the flight time changes and following up with customers.
• Converting received calls into sales and delivering the best performance, and meeting the account defined KPIs.
• Handling customer inquiries from the beginning of the inquiry to its closing (Flight ticket issues, reissue, and refund).
• optimizing customer contact opportunities.
• Achieving communication return to questions, short answered calls, and the abandoned percentage communicated targets.
• Achieving quality communicated targets.
• Raising the flag to the Team Leader on issues or concerns that require escalation.
• Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
• Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate.
• Advise the customer of the best opportunities and choices for the flight according to the customer's needs.
• After sales support, the agent has to follow up with the customer if there is any cancellation, refund, or reissue.

Profile requirements:

• Bachelor's Degree (any field).
• Experience in the tourism/customer service field is (preferred).
• GDS experience (Amadeus/Galileo) is preferred.
• Excellent interpersonal, oral, and written communication skills.
• Ability to establish work priorities and work without supervision.
• Strong communication skills, in both English & Arabic, written & verbal.

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find: A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.