Officer - Protocol

br>The Receptionist will report to the CEO Office Business Operations Manager.br>;

br> strong>Key Performance Areas: /strong> br> strong>Core, essential responsibilities / outputs of the position (KPA's)/strong>

The Receptionist will be accountable to the following deliverables and KPI s:

br>- Welcome and assist all visitors, serving as the first point of contact and representing the organization with professionalism and warmth. Manage incoming calls, emails, and general correspondence; respond to or redirect queries promptly and appropriately. Taking and ensuring messages are passed to the relevant staff members in a timely manner.

- Manage meeting room availability and bookings.

- Assessing the urgency and importance of situations/scenarios and take the appropriate action.

- Setting up and managing ad-hoc meetings for day-to-day operational requirements,

- Receiving, sorting, and distribution of mail and deliveries accordingly.br>- Provide general administrative and office support.

- Coordinate the ordering, receiving and management of office supplies and stationery, catering and courier requests, and coordination with vendors as needed.

- Maintaining safety and hygiene standards of the reception area.