Offshore Sales Specialist

Mantrac Group is a leading global authorized Caterpillar dealer, providing and supporting machinery, power systems, and material-handling equipment across 13 countries in Africa and the Middle East with offshore operations in the UK and China. As a subsidiary of the Mansour Group, Mantrac is a key player in delivering industrial equipment, parts, and services to enhance productivity and profitability for its diverse customer base.

Job Title

Offshore Sales Specialist

Role Summary

Offshore Sales Specialist will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance.

Role Profile

• Provides technical and commercial quotations to customers through different channels.
• Process orders and invoices and follow up for shipments for offshore customers.
• Locates parts for customers on various machines, CAT, and other brands we service.
• Influence and promote customer satisfaction, service and support.
• Receives phone-in and walk in and E-mail customers’ request for parts.
• Establish and maintain relationships with vendors.

Requirements

• Bachelor’s degree in engineering.
• A minimum of 1 - 3 years of engineering sales.
• Fluency in English, Frensh is a plus.
• Excellent Communication Skills and Customer Service Experience.