Job Purpose
The Onboarding Officer is responsible for managing the end-to-end onboarding process of new employees, ensuring a smooth and positive experience from offer acceptance to successful integration into the organization. This role bridges HR, hiring managers, and employees to ensure compliance, engagement, and alignment with company policies and culture.
Key Responsibilities
- Pre-Onboarding
- Prepare and issue offer letters, contracts, and joining instructions.
- Collect required documents (IDs, certificates, medicals, background checks, etc.).
- Coordinate with IT and Admin to arrange equipment, email accounts, and workplace setup.
- Employee Onboarding
- Conduct orientation sessions to introduce company policies, culture, and values.
- Explain HR policies, benefits, payroll, and leave entitlements.
- Facilitate introductions with managers and team members.
- Ensure completion of onboarding checklists and documentation.
- Compliance & Documentation
- Verify and maintain employee records in HRIS/HR systems.
- Ensure compliance with labor laws and company standards.
- Manage visa, medical insurance, and other government-related onboarding requirements (if applicable).
- Employee Experience & Engagement
- Act as the first point of contact for new hires during onboarding.
- Gather feedback from new employees to improve onboarding processes.
- Ensure smooth transition from candidate to employee.
- Coordination & Reporting
- Work closely with HR, Payroll, IT, and Administration to align onboarding activities.
- Track and report onboarding metrics (time-to-fill, joining success rate, etc.).
- Continuously enhance the onboarding process to improve efficiency and experience.
Requirements
- Bachelor’s degree in HR, Business Administration, or related field.
- Proven experience as an HR Officer, Onboarding Specialist, or HR Coordinator.
- Strong communication and interpersonal skills.
- Knowledge of labor laws and HR best practices.
- Proficiency in MS Office and HRIS systems.
- Detail-oriented, organized, and proactive.