On-Call - Lead Site Assistant - Emergency Services - ARCHES

Join our ARCHES team! This position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed.

Candidates must submit application by 12/03/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skills, and/or abilities required of this position.

EDUCATION and EXPERIENCE

• High School diploma or General Education Degree (GED) plus 2 years of experience in customer service, social services, or other client-facing role, and at least 6 months of experience in a leadership role.
• Preferences given to applicants who have experience working with people experiencing homelessness or at-risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.

CERTIFICATES, LICENSES & REGISTRATIONS

• Driver qualification status not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
  
• Food Handler's Card or ability to obtain within 30 days.
  
• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS & ABILITIES

• Must possess computer skills including Microsoft Office, data entry, and internet applications.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive.

• Serves as primary point of contact for respective work shift.
• Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed.
• Facilitates communication and collaboration between Site Assistants and volunteers.
• Focuses team toward primary program goals and exemplifies the positive culture.
• Ensures data collection and quality. Inputs service usage information into the Health Management Information System(HMIS) and Shelter point.
• Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources.
• Monitors the program expectations of residents.
• Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety.
• Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
• Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing.
  
• Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
• Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.
• Remains positive during interactions with escalated clients and staff.
• Stays focused and calm, and handles pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Variable and flexible work hours, including weekends.
• Occasional exposure to biohazards requiring use of Personal Protective Equipment (PPE) such as gloves, masks, eye protection, protective clothing and shoes or boots.
• Required to work outside of normal business hours, including nights, weekends, and holidays.
• Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call-out).

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

**This is a partial list of essential duties and responsibilities. To review the full job description, please apply at mwvcaa.org/careers/.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.