Customer Service Unit Paralegal -Front Desk & Solution Center

Overview

Position Responsibilities

Early arrival paralegal must arrive each morning for work by 7:45am and be ready to open lobby doors at 7:55 am sharp. Late arrival should arrive no later than 8:30am. and close lobby doors at 4:45pm.

Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system.

Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone.

Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk’s office, etc.

Enter and update information in the computer system including clear notes.

Master the statewide child support computer system and other applications needed to fully perform daily functions.

Work reports.

Must be able to meet daily, weekly and monthly goals.

Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075.
Be enthusiastic about learning new skills and procedures.

Maintain a highly professional attitude and appearance. Must be a positive team player and work well with others including other paralegals, Deputy Prosecutors, administration, and the public.

Respond to emails and phone calls in a timely manner.

Staff and manage the Front Desk of the Child Support Division which includes brief face-to-face contact with the public when answering questions, receiving documents and providing documents.

Maintain a spreadsheet of daily case activities.

Participate in the planning and review of the Unit’s goals as needed. Contribute to the effective and efficient daily operations of the Marion County Prosecutor’s Office, Child Support Division through increased and ongoing knowledge of procedures.

Abide by all policies and procedures set forth in the Marion County Prosecutor Office’s Personnel Policies and Procedures Manual.

Be punctual and adhere to attendance policies.

Additional duties as assigned, including, but not limited to, on-going training on unit tasks and responsibilities and re-training when appropriate.

Qualifications

• Excellent oral and written communication skills. Must work well with the public and maintain a proper public image.
• Ability to work with a diverse group of people.
• Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organizational skills and have initiative to foresee the daily needs of the section.
• Ability to work independently. Must be dependable and responsible.
• Excellent attendance record.
• College degree preferred, High School Diploma or equivalent required.
• Demonstrated leadership ability in present and past positions; demonstrated ability to maintain sound and effective relationships with peers.
• Prior experience in Child Support, a plus.
• Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position.