Customer Service Paralegal - Solution Center

Overview

The Marion County Prosecutor’s Office, led by Prosecutor Ryan Mears, is setting new expectations in the criminal justice system, and is committed to a fair and equitable system. The Marion County Prosecutor’s Office Child Support Division works to encourage non-custodial parents to take financial responsibility for the benefit of their children. A wide range of services is available for families, including paternity establishment, locating non-custodial parents, and modification and enforcement of child support orders. The Prosecutor’s Office does not represent either party in a child support case or favor one side over the other. Our goal is to seek a just and fair outcome. The Customer Service Unit Paralegals assigned to the Solution Center assist callers to the Prosecutor’s Office with their questions and concerns reflective of the office having a fair and equitable system. The Prosecutor’s Office seeks employees who are dedicated to public service, public safety, and fairness and justice for all who come into contact with the child support system.

Position Responsibilities

• Must arrive each morning for work by 7:55 am and be ready for business at 8:00 am sharp.
• Must have extensive knowledge of child support so that questions can be answered on a multi-line phone system.
• Provide efficient and effective services to parents with child support related questions, complaints, or concerns over the phone.
• Handle unique situations that may not require calls being transferred to the DPA or paralegal, such as calls from other counties and the clerk’s office, etc.
• Enter and update information in the computer system including clear notes.
• Master the statewide child support computer system and other applications needed to fully perform daily functions.
• Work reports.
• Must be able to meet daily, weekly and monthly goals.
• Ensure that all work is completed in strict compliance with all applicable federal and state regulatory rules, laws, and guidelines, including IRS Publication 1075.
• Abide by all policies and procedures set forth in the Marion County Prosecutor Office’s Personnel Policies and Procedures Manual.
• Be enthusiastic about learning new skills and procedures.
• Additional duties as assigned, including, but not limited to, on-going training and re-training when appropriate.

Qualifications

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Excellent oral and written communication skills. Must work well with the public and maintain a proper public image.
• Ability to work with a diverse group of people.
• Must manage time well, work efficiently and set appropriate priorities on work to be undertaken. Ability to work quickly and accurately under time and situational pressures. Must have organization skills and have initiative to foresee any additional needs of the front desk.
• Ability to work independently. Must be dependable and responsible.
• Excellent attendance record.
• Customer service experience preferred.
• Applicant must be a Marion County Resident at time of hire or willing to relocate to Marion County within 6 months of accepting the position.