Onboarding Specialist

Job Title: Onboarding Specialist

Job Type: Full-time, Onsite
Company: Nexus Healthcare Management LLC

Location: DHA, Phase 6, Lahore

About Us:

Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are looking for a dynamic and empathetic Onboarding Specialist to play a pivotal role in our growth and success. This position is the heart of our client relationship at the outset. You will be the crucial link between our company and the healthcare providers (doctors) we serve, ensuring their transition to our services is seamless, supportive, and sets the stage for a long-term, successful partnership. This is more than just a process; it's about building trust and confidence from day one.

Job Summary:

We are seeking a mission-driven and detail-oriented Onboarding Specialist to join our growing organization. You are a person with a knack for technology. You find genuine satisfaction in guiding others through complex processes with patience and clarity. You’re not just an implementer; you’re a relationship-builder, a problem-solver, and a trusted advisor. You understand the unique pressures healthcare professionals face and are motivated to make their lives easier.

Key Responsibilities:

• Client Onboarding & Relationship Management: Serve as the primary point of contact for new healthcare provider clients, guiding them with warmth and professionalism through every step of the onboarding lifecycle.
• Project Coordination: Develop and manage detailed project plans for each client onboarding, ensuring timelines are met and expectations are exceeded.
• EHR/EMR Proficiency: Utilize your in-depth knowledge of Electronic Health/Medical Records systems (especially eClinicalWorks (eCW), Athenahealth, Tebra, and similar platforms) to facilitate smooth data integration and setup and also extract the reports.
• Operational Collaboration: Work closely with our internal operations, and IT teams to ensure all backend systems are aligned for client success.
• Training & Support: Conduct initial training sessions for clients on our processes and how we interface with their existing systems, providing ongoing support during their first critical months.
• Feedback Loop: Act as the voice of the client, gathering feedback during onboarding to help our team continuously improve our services and solutions.

Experience:

Proven experience (3+ years) in a client-facing role, such as onboarding, account management, implementation, or customer success, preferably within the healthcare sector.

Education:

A bachelor’s degree in Business Administration, Healthcare Management, or a related field is preferred.

Skills & Competencies:

· Required: Demonstrated, hands-on proficiency with major EHR/EMR systems. Expertise in eClinicalWorks (eCW), Athenahealth, and/or Tebra is a significant advantage.

· Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences and build rapport quickly.

· Strong organizational and project management skills, with a natural ability to prioritize tasks in a fast-paced environment.

· A proactive, problem-solving mindset and a deep sense of empathy for the challenges faced by healthcare providers.

Compensation & Benefits:

• Salary: According to the skill set.
• Working Days: Monday - Friday
• Job Timings: 6 PM – 3 AM PKT

If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!

Job Type: Full-time

Pay: Rs150,000.00 - Rs175,000.00 per month

Work Location: In person