Online Account Manager - Vendor Help Desk

WHO ARE WE?

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.

ROLE SUMMARY

The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat’s long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role’s engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.

WHAT’S ON YOUR PLATE?

• Make periodic calls to talabat’s long tail accounts, and act as their main point of contact for commercial guidance. This includes both inbound and outbound calling.

• Educate the accounts on recommended actions to take (why and when) at a basic level, and ensure they take those actions so that they can grow their business on talabat.

• Help grow the long tail portfolio by delivering on key input and output metrics from the vendor point of view, such as engagement rate, orders, GMV, menu quality, order cancellation rate, etc.

• Guide the accounts to build self-serve capability by constantly educating them on the right actions to take - both for commercial as well non-commercial tasks (e.g. creating tickets on the Vendor Portal for operational issues).

• Ensure a high level of adherence to our internal guidance on ways of working, and engagement mechanisms with the account.

WHAT DID WE ORDER?

• University Graduates Only.

• Experience in Sales or Account Management is a plus.

• Minimum B2 level proficiency in English as well as Arabic.

• Knowledge and experience working on MS Excel. Background with tools such as Tableau is a plus.

• Highly motivated with curiosity to learn and excel in a fast-paced and constantly changing environment.