Online Sales Executive Catering service

Key Responsibilities:

• Lead Management
• Handle inquiries from WhatsApp Business, Instagram, Facebook, Google Business, Website & Phone calls.
• Send menus, quotations, and package details to customers quickly.
• Follow up with leads to convert inquiries into confirmed bookings.
• Online Promotion
• Post regular photos, videos, and offers on social media.
• Promote special festival menus, corporate lunch plans, and event catering packages.
• Respond to comments and messages to maintain engagement.
• Customer Service
• Understand customer requirements (number of guests, cuisine, date & venue).
• Provide professional service and resolve queries or concerns.
• Maintain long-term relationships for repeat orders.
• Coordination
• Share finalized menu & event details with kitchen / production / delivery teams.
• Coordinate delivery timings and follow-ups for service quality.
• Reporting
• Maintain lead records (inquiry date, status, follow-ups made).
• Prepare daily/weekly sales reports.
• Ensure timely billing and payment collection.

Skills Required:

• Good communication (WhatsApp / Phone / Email)
• Social Media Handling (Instagram / Facebook)
• Ability to convince customers
• Good follow-up and coordination skills
• Basic computer / Excel knowledge

Education & Experience:

• Any Graduate (Hospitality / Marketing preferred)
• 1–3 years of experience in online sales / food delivery / catering sales
• Freshers with strong communication can also be considered

Job Type: Full-time

Work Location: In person