Online Sales Platform Manager

Job Summary

Responsible for managing the company’s online sales platform, driving digital revenue, optimizing customer experience, and overseeing daily e-commerce operations. Must have strong expertise in leading high-traffic online stores (e.g., Nice One, similar platforms).

Key Responsibilities

• Manage end-to-end online store operations and P&L.

• Develop and execute e-commerce sales strategy to increase traffic, conversion, and AOV.

• Oversee product catalog, pricing, promotions, and online merchandising.

• Work closely with marketing on campaigns, performance ads, CRM, and retention strategies.

• Monitor KPIs: GMV, ROI, CAC, conversion rate, bounce rate.

• Coordinate with logistics, warehouse, and customer service teams to ensure seamless delivery.

• Manage platform integrations, UX improvements, and technical enhancements.

• Analyze customer insights to improve user journey and sales performance.

Requirements

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field.

• 5+ years of experience in e-commerce sales with strong exposure to high-volume platforms in Saudi Arabia.

• Experience in beauty, cosmetics, or fragrances preferred.

• Strong analytical skills and understanding of e-commerce KPIs.

• Experience with Shopify, Magento, or similar platforms is a plus.

• Excellent communication and leadership skills.