online technical support in cctv

• Provide online technical support to customers for CCTV systems, NVR/DVR devices, IP cameras, and related security equipment.
• Troubleshoot hardware, software, and network connectivity issues remotely.
• Guide customers step-by-step on system setup, installation, configuration, and software usage.
• Assist with firmware updates, software upgrades, and integration with mobile or desktop applications.
• Resolve issues related to video streaming, storage, remote access, and alerts.
• Document technical issues, solutions, and customer interactions in the support database.
• Escalate complex technical problems to senior engineers when necessary.
• Educate customers on proper system maintenance, security best practices, and product features.

Required Skills and Qualifications:

• Experience in CCTV, IP cameras, NVR/DVR systems, or security solutions.
• Strong knowledge of networking concepts (LAN, WAN, port forwarding, IP addressing) and remote access setup.
• Familiarity with CCTV software, mobile apps, and remote viewing platforms.
• Excellent communication skills, able to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail.
• Comfortable using remote support tools, email, and chat to assist customers.

Preferred Qualifications:

• Certification in networking (e.g., CompTIA Network+) or CCTV systems.
• Experience in security system installation or field support.
• Knowledge of cybersecurity basics for IoT and connected devices.
• 7840857862

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person