Customer Support Executive

Job Responsibilities:

• Manage escalated customer issues related to product quality, delivery, returns, and replacements, ensuring timely and satisfactory resolutions.
• Collaborate with the Logistics and Store teams to resolve delivery and inventory-related concerns efficiently.
• Ensure high levels of customer satisfaction by adhering to company SOPs and providing prompt, effective solutions.
• Track, analyze, and report on key metrics such as response times, resolution rates, and customer feedback.
• Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.
• Independently close customer issues, providing end-to-end resolution without the need for further escalation. Identify trends in customer complaints and work with internal teams to implement process improvements.
• Work Timings:
• Day Shift: 8:00 AM – 5:00 PM
• Night Shift: 11:00 PM – 8:00 AM

Required Skills and Qualifications:

• Experience: 3 to 5 years of relevant experience in customer service or a similar role, preferably in Logistics / Distribution / Food Industry
• Education: Bachelor’s degree in any discipline.
• Communication Skills: Excellent verbal and written communication skills in English, Marathi, and Hindi.
• Problem-Solving: Strong ability to resolve issues promptly and effectively, especially under pressure.
• Team Player: Capable of working collaboratively with cross-functional teams to achieve business goals.
• Adaptability: Comfortable working in a dynamic environment with rotating shifts.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person