Onsite Operations Associate

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Onsite Operations Associate who can help us move even faster.

noon’s fastest hyper-local delivery platform, noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Working and understanding the local and in house tools to ensure all the banners, carousel and other web and app assets are deployed and monitored with high degree of accuracy.
• Coordinating with the commercial team for having all relevant information with regards to day on day offers, deals and Banner Products (what needs to be shown on the banner)
• Champion the consumer through all processes and last touch of all site collateral. Ensuring the customer journey via all routes is uniform and seamless.
• Work closely with the CRM (Customer Relationship Management) team for planning Push notification, emailers and accessing their performance.
• Coordinating with the Arabic copywriter’s team for getting translation for all site collateral so it meets legal requirements and can be utilized on.
• Doing the post campaign analysis such as Banner performance, Deals performance etc. and sharing the insight with other team members and stakeholders.
• Maintaining detailed documents on all processes, opportunities and KPIs.
• Managing, scheduling and tracking of site components to align with brand campaigns and key initiatives.
• Collaborating with the Creative and Site Experience Teams to ensure alignment on the creative direction and implementation of onsite marketing content.
• Maintaining a regular and a very high degree of Onsite Quality processes to ensure creative executions align with site standards.

What you'll need:

• Bachelors in Business Administration or a similar field
• Fresh or recent graduate, with a strong desire and passion for e-commerce
• Strong project management, problem-solving and organizational skills
• An individual who works collaboratively and is comfortable working in a dynamic and fast paced environment in a volatile industry
• Comfortable in a fast-paced, multi-tasked and high energy environment
• Outstanding verbal and written communication and collaboration skills
• History of teamwork and willingness to roll up one's sleeves to get the job done
• Aptitude for organization, flexibility and producing results
• Experience working in a similar or related role
• Arabic speaking skills a plus

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.