Operation & Business Excellence Supervisor

Job Purpose:

Coordinates process improvement activities and monitors performance metrics to drive efficiency, quality, and continuous improvement across operational functions.

Principal Accountabilities:

Policies, Processes & Procedures

• Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.
  
  
  

Key Responsibilities

• Assist in implementing operational excellence frameworks and continuous improvement programs.
• Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.
• Facilitate process mapping, documentation, and standardization across departments.
• Support Lean, Six Sigma, and other improvement methodologies under the guidance of the Operational Excellence Manager.
• Coordinate cross-functional teams to execute improvement projects and resolve operational challenges.
• Assist in conducting training sessions and workshops related to process excellence and operational best practices.
• Maintain records of improvement initiatives, performance trends, and related documentation.
• Prepare reports on process efficiency, cost reduction, and service quality.
• Maintain and update process maps, SOPs, and improvement documentation.
  
  
  

Miscellaneous Duties

• Perform additional tasks as needed to support the team and overall business objectives.
  
  
  

Required Academic Qualification:

• Degree: Bachelor’s or Master’s Degree in Industrial Engineering.
  
  
  

Other Requirements:

• Total experience of 5–7 years, including 3–5 years in process management or improvement roles.
• Preferred certification in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical and problem-solving skills.
• Excellent communication, facilitation, and stakeholder engagement abilities.
• Proficiency in process mapping tools (e.g., Visio, ARIS) and performance dashboard systems.