Operation Coordinator

• Strategic Oversight: Plan, implement, and monitor day-to-day operations of service activities.
• Team Management: Supervise service engineers, technicians, and coordinators; manage shift schedules and manpower allocation.
• Service Quality: Ensure high standards in preventive maintenance (PPM), breakdown calls, and warranty work.
• Customer Relationship: Act as the main point of contact for key accounts, resolve escalations, and maintain long-term client satisfaction.
• Process Improvement: Develop SOPs for service operations, safety compliance, and efficiency.
• Financial Control: Approve quotations, monitor expenses, manage budgets, and ensure profitability of AMC/service contracts.
• Reporting: Provide management with service performance reports, KPIs, and client feedback.
• Vendor/Parts Coordination: Oversee sourcing and availability of critical spare parts.

Job Type: Full-time

Pay: QAR5,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Kitchen Division: 1 year (Required)