Operation Customer Expert

Job description

Job Title: AML/KYC Back Office Executive

Location: Malad, Mumbai (West/East)

Experience Required: 1 Year (Minimum)

Employment Type: Full-Time

Department: Compliance / Operations / Banking BPO

Shift: Day / Rotational (as per client or business need)

Job Description:

We are seeking a dedicated and detail-oriented AML/KYC Back Office Executive with 1 year of experience in the banking or financial services industry. This role is primarily non-voice/back-office and involves validating and processing KYC documents in line with AML compliance standards.

Role & responsibilities

• Review and process KYC documentation for new and existing clients
• Conduct initial and periodic due diligence as per client onboarding requirements
• Identify and escalate any suspicious activity or inconsistencies in client profiles
• Work with internal systems for verification, screening (World-Check, etc.), and approvals
• Maintain accurate and complete records in compliance with regulatory guidelines
• Coordinate with internal teams to resolve document or data discrepancies
• Ensure timely completion of assigned cases within SLA timelines
• Support in audit and compliance reviews as needed

Preferred candidate profile

• Minimum 6 months of experience in AML/KYC or similar back-office operations
• Good knowledge of KYC norms, PMLA guidelines, and RBI regulations
• Familiarity with AML tools/screening systems (World-Check, LexisNexis preferred)
• Excellent attention to detail and data accuracy
• Basic understanding of financial documents (PAN, Aadhaar, company registration, etc.)
• Good communication skills (written) for internal coordination
• Proficient in MS Office (Excel, Word)

Educational Qualification:

• Graduate (B.Com / BBA / BMS / BA Finance or related field)
• AML/KYC certification preferred but not mandatory