Operation Executive

We are currently seeking a Senior Operations Executive with strong leadership, coordination, and problem-solving skills to join our dynamic team and support seamless day-to-day operations.

Key Responsibilities

1. Operational Coordination & Efficiency

• Oversee daily transport operations to ensure timely and accurate service delivery.
• Manage bookings, schedules, and chauffeur assignments through platforms like ODOO and RSL Web Booker.
• Ensure smooth communication between clients, chauffeurs, and internal teams.

2. Client Relationship Management

• Serve as the primary point of contact for high-profile and corporate clients.
• Build strong, long-term relationships by delivering responsive and tailored service.
• Anticipate client needs and resolve concerns with professionalism.

3. Team Oversight & Support

• Guide and support junior operations staff in executing daily tasks.
• Provide training on internal tools (e.g., ODOO, RSL app) and operational protocols.
• Monitor performance to ensure team accountability and service excellence.

4. Real-Time Problem Solving

• Handle escalations, on-the-ground issues, and unexpected delays or challenges.
• Collaborate with dispatch and chauffeur teams to implement fast solutions.

5. Data Management & Accuracy

• Maintain accurate booking, payment, and client records in the system.
• Ensure data integrity and reporting consistency for analysis and audits.

6. Reporting & Analytics

• Generate daily, weekly, and monthly reports on booking trends, utilization, and service performance.
• Analyze KPIs and recommend process improvements or operational adjustments.

7. Customer Experience & Quality Control

• Ensure all service interactions meet RSL’s high standards of quality, etiquette, and professionalism.
• Follow up with clients post-service to ensure satisfaction and gather feedback.

8. Promo Management & App Support

• Coordinate with the marketing team to manage promotional codes and boost app usage.
• Address app-related issues and ensure client-facing features run smoothly.