Operation Manager

Role Summary

The Industry Services Operations Manager is responsible for the end‑to‑end operational performance of TÜV SÜD’s Industrial Services division. This includes managing technical teams, ensuring compliance with international standards, driving operational efficiency, supporting business growth, and maintaining strong customer relationships.

This role requires a leader with strong technical understanding, commercial awareness, and the ability to manage multi‑disciplinary teams in a fast‑paced environment.

Key Responsibilities

• Lead and manage daily operations of the Industrial Services division (Inspection, NDT, Welding, Pressure Equipment, Asset Integrity, etc.)

• Ensure full compliance with TÜV SÜD procedures, accreditation requirements, and international codes/standards (ASME, API, ISO, PED, National Board, etc.)

• Plan, allocate, and optimize manpower, equipment, and resources to meet project timelines and client expectations

• Drive operational excellence through process improvement, KPI monitoring, and performance management

• Support business development by preparing technical proposals, reviewing contracts, and participating in client meetings

• Maintain strong relationships with key customers in oil & gas, petrochemical, manufacturing, utilities, and government sectors

• Oversee project execution, reporting, documentation, and quality assurance

• Manage budgets, cost control, invoicing cycles, and operational profitability

• Ensure competency development, training, and certification of technical staff

• Lead audits, internal reviews, and continuous improvement initiatives

• Support regional coordination with TÜV SÜD teams across GCC and global networks
  

Qualifications & Experience

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or related field (Master’s degree is an advantage)

• Minimum 7–10 years of experience in Industrial Services, Inspection, TIC, or Oil & Gas operations

• Proven experience in managing technical teams and multi‑disciplinary projects

• Strong knowledge of ASME, API, ISO, PED, National Board, and related industrial codes

• Certifications such as API 510/570/580, CSWIP, NDT Level II/III, Welding Inspector, or similar are highly preferred

• Experience in budgeting, resource planning, and operational performance management

• Strong communication, leadership, and customer‑facing skills

• GCC experience is an advantage
  

Key Competencies

• Operational leadership and decision-making

• Technical expertise in industrial inspection and certification

• Customer relationship management

• Commercial awareness and cost control

• Problem-solving and analytical thinking

• Team development and coaching

• High integrity and commitment to safety and quality