Operation Specialist/Assistant Manager, Account Maintenance and Transaction Handling

Job Description

• Performing on boarding customers, account maintenance and relevant transaction operations (including but not limited to checking KYC documents prepared by Corporate Banking Department, customer ID as well as account opening, time deposit, inward and outward remittance, FX transaction, commission rate definition in the system, etc.) in a controlled and accurate way and in line with the bank’s policies, procedures and the regulations as well as consideration of customer satisfaction and service quality.
• Performing compliance controlling with relevant transactions in accordance with internal procedures and compliance regulations.
• Evaluating existing as well as new products/services, provide recommendations/professional advice to improve the effectiveness/efficiency of the transactions/business.
• Liaise with internal system, Corporate Banking Department, Financial and Operational Control Department, IT Department and other colleagues for relevant work if necessary.
• To solve all the issues and problems raised by customers or about their transactions during the operational process. Replying relevant inquiries, ad-hoc questions or letters in a timely and respective manner not only from customers but also from other internal and external parties.
• Responsible for account reconciliation with the customers including sending account movements or account statement to the customers, filling out the account reconciliation documents and sharing it with the customers, etc.
• Preparing and submitting relevant business statistics report as well as relevant regulatory reports.
• Formulating, reviewing and updating relevant internal procedures combined with Bank of China global requirements and local regulations and practice.
• As per the banking system updating and testing plan, preparing the test scenarios and conducting the test to ensure the system work well.
• Regularly internal account checking as per the requirement of the financial and operation control department and provide feedback to them in time.
• Get the internal and external audit well done under the guidance of internal system, submit the required information and materials in time.
• Sharing and reporting necessary information of possible legislation changes and their effects on banking operations to the related functions and colleagues.
• Following the relevant regulatory changes as well as new requirements and preparing new project related evaluation report and form with the help of relevant colleagues for new report, system enhancement, product change, procedure updating, etc.
• Collect his/her own vouchers, business application form and the relevant documents and check against the daily voucher list to ensure compliance with all regulations and controls as set by the bank and external regulatory authorities, and then deliver them to the Head of Banking Service Department.
• Relevant archives administration.
• Support relationship managers of the Corporate Banking Department in marketing and promoting of products and deliver efficient and quality service to customers.
• Other tasks assigned by the Head of Banking Service Department.

Desired Skills & Experience

• Bachelor’ degree or above in finance or related fields
• Minimum 3-5 years of experience in the relevant banking operation sector
• Excellent knowledge of relevant account maintenance and relevant transaction handling operations
• Advanced level of spoken and written English
• Good knowledge of MS Office Programs
• Solid understanding of banking practice and regulations
• Strong analytical skills to quickly assess situations, their impact and options for resolution
• Having good written and verbal communication skills
• Having a results orientated and systematic approach
• Ability to work under pressure and deliver within limited timescale
• Having team motivating and result oriented coordinating skills
• Strong multitasking management skills
• No military service obligation for male candidates