Operation Supervisor - Fitness/Gym

The Operations Supervisor is responsible for overseeing all aspects of facility and fitness operations. This includes supervising the staff, ensuring the delivery of high-quality group fitness programs, and maintaining a safe, engaging, and inclusive environment. The role supports team development, manages teenage fitness programs, and collaborates with departments to achieve community wellness goals and operational excellence.

DETAILED ROLES & RESPONSIBILITIES :

• Supervise and mentor a multidisciplinary team of fitness trainers and front desk staff.

• Conduct regular training and team meetings to maintain service excellence and alignment with fitness program standards.

• Ensure the gym and studio spaces are clean, safe, and well-maintained always.

• Coordinate with maintenance teams for timely repairs and equipment servicing.

• Maintain a flexible schedule to support operations during peak hours, evenings, and weekends.

• Act as the main point of contact for member inquiries and feedback, especially for Arabic-speaking members.

• Foster a friendly and inclusive atmosphere to encourage member satisfaction and retention.

• Support community-building initiatives through events and fitness activities.

• Lead the scheduling and coordination of all group fitness classes, ensuring optimal coverage, instructor availability, and program variety.

• Ensure all studios are fully equipped, prepared, and meet safety and presentation standards prior to each session.

• Oversee class execution and continuously evaluate program effectiveness and participant engagement.

• Design and implement engaging fitness programs for kids and teenagers.

• Ensure kids activities are age-appropriate, goal-oriented, and delivered by qualified instructors.

• Oversee staffing logistics, including onboarding, scheduling, and HR-related matters.

• Manage trainers’ performance and occupancy reports and prepare the necessary daily, weekly & monthly reports.

• Track instructor attendance and maintain accurate records for part-time staff.

• Coordinate facility-related invoices and purchase orders to ensure operational efficiency.

• Collaborate with the marketing team to support fitness programs and events.

• Participate in community events and internal campaigns that enhance member engagement.

Job Type: Full-time