Operationa Integration Manager - West

• • Support new merger partner operating in full compliance with Gallagher Standards of Excellence (GSE), Professional Standards, and company policies and procedures throughout all integration activities.
  • Ensures delivery of GSE training for merger partner associates to familiarize them with company expectations and practices.
  • DMS training coordination

• • Support Branch and Regional Operations Leaders, as well as Area Presidents, to assist new merger partners in transitioning to standardized GBS branch financial processes.
  • Oversee and manage the monthly tracking and reconciliation of merger partner revenue, including commission reporting.
    • Vendor comparison/reconciliation process (Gap analyses, Dependencies, etc.)

• • Support HR Partners in job mapping from merger partner’s job titles to Gallagher standards and reporting structure.
  • Provide Business Process Reorganization support
  • Escalate risk items, coordinate mitigation
  • Coordinate on Concierge and GCoE resource needs matters and deployment support

• • Serve as point-of-contact for integration-related questions and ensure an overall positive experience for:
    • New Merger Partners,
    • Legacy GBS Branch and Regional leaders
  • Identify, document, and drive to resolution any gaps that exist between merger partners’ current business practices and Gallagher Standards of Excellence (GSE). [Identify Most Important Integration Priorities (MIIPs) and any Risks / Actions / Issues // Dependencies / Decisions (RAIDD).]
  • Guide merger partner and confirm their ongoing understanding of the overall integration plan, including key milestones for each functional area and related dependencies.
  • Keep abreast of legacy GBS integration team engagement, ensuring collective team, including the merger partner, is progressing toward timely completion of all integration milestones.
  • Exercise judgment in escalating integration concerns to appropriate stakeholders, facilitate conversations as needed, and see the issue(s) through to resolution.
  • Facilitate IT support for merger partners. Escalate sensitive / recurring issues to regional IT.
  • Manage workflow to ensure priority items are resourced and successful.
  • Manage meeting logistics, etc.
  • Provide general Branch integration support and coordination for:
    • Area Presidents and AssuredPartners leadership
    • Branch Operations and Client Experience Leaders
    • Coordinate with Integration Management Office, Project Managers, and other Integration Teams

• • Lead training initiatives and rebranding efforts to ensure timely adaptation to established practices, including completion of M&A-specific onboarding Journeys.
  • Drive the implementation of new operational policies and procedures within merger partners.
  • Provide guidance to the Integration Operations Coordinator/Analyst as needed to ensure their support aligns with and helps achieve or surpass integration targets and goals.
  • Supporting member of the Regional Strategic Planning Team.
  • Other duties as assigned by Regional Operations Leader.

Additional Information

This role will serve as a key point of contact for merger partners’ local and regional leadership. There will be multiple points of interaction: broader GBS and cross-Divisional Integration Management Office (IMO) teams, as well as local and regional GBS Operations and Shared Services teams. Integration Team members must be proactive and resourceful in connecting new merger partner colleagues with GBS specialists and general GBS policies, procedures, and other general information.

• University Degree and minimum 5 years of prior relevant experience, or equivalent.

• Bachelor’s Degree in Business, Operations Management, or related field.
• Prior Health & Benefits Industry experience
• 5+ years’ experience in operations management, preferably within mergers and acquisitions or integration environments.
• Strong leadership, organizational, and communication skills.
• Demonstrated ability to manage multiple projects and lead cross-functional teams.
• Position requires strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals
• PMP Certification

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.