Operational Excellence Specialist

About Alrajhi Takaful:

Al Rajhi Takaful is fully committed to providing you with first class, Shariah compliant solutions that are fully aligned to the Kingdom’s 2030 Vision. We aim to protect all our customers, and fulfil their dreams, hopes and ambitions. All our policies provide customers with state-of-the art solutions and come with the support of a team of dedicated, professional and experienced insurance industry.

The Job Title:

Operational Excellence Specialist

Job Description:

To assist Director Operational Excellence in day-to-day Operational Excellence of General Insurance Department in Delivering key goals of operational excellence in optimizing insurance operations and efficiency in servicing customers, internal stakeholders, legal & compliance and regulatory requirements.

Key Responsibilities:

• To assist the team and to support them in achieving the ART goals by maintaing the highest level of standards.
• Ensure all TAT on SLAs across all departments are met at all times.
• Identify system related issues and work towards enhancement of sytem with coordination with IT.
• Coordinate and deal with various stakeholders for smooth operations activities – Finance, Claims, Legal & Compliance, Reinsurance, IT, Digital and.
• Ensure IA Guidelines are implemented and followed at all times.
• Drive the business forward together with Director at a strategic level
• Drive projects by coordinating activities across departments, external parties and suppliers.
• Create and maintain contracts relating to various ongoing projects and initiatives.
• Develop and maintain policies and procedures regarding various ongoing programs in the company related to general insurance.
• Coordinate with other departments of the company for reporting and control purposes regarding ongoing projects.
• Create and maintain progress reports on various initiatives.
• Identify areas of improvement in cross-department cooperation and develop strategies to increase efficiency and reduce costs.
• Provide guidance on how to implement new processes and systems.
• Coordinate with other concenred divisions of the company for reporting and control purposes.

Qualifications:

• 4 years of experience in insurance or related filed