Operational Performance Leader

What awaits you in this role

We are looking for fellow team members for our Technical Operations team.

• Own and oversee the full SLA framework across the charging station network, ensuring a targeted uptime is achieved and maintained
• Lead reactive and predictive maintenance strategies across regions and ensure smooth execution of fault response activities in coordination with subcontractors and field teams
• Manage incident response processes and ensure timely root cause analysis and resolution
• Use long-term performance data and fault trends to develop predictive maintenance models and continuous improvement plans
• Define, track and report operational KPIs (uptime, MTTR, SLA, etc.) through dashboard systems and performance monitoring tools to enable data-driven decisions
• Collaborate with internal teams (Field Ops, Engineering, IT) and external partners to ensure seamless operational coordination and service delivery
• Ensure compliance with all relevant safety, quality, and regulatory standards
• Report regularly to senior leadership with actionable insights on network performance and maintenance efficiency
• Maintain strong communication and collaboration with internal and external stakeholders; embrace a customer-centric perspective to support fast, easy, and reliable charging experiences, while contributing to profitable and sustainable growth.

What we expect

• Bachelor’s degree in Electrical Engineering, Energy Systems, or a related technical field
• Minimum 7–8 years of experience in maintenance and fault management, operational performance tracking, and technical service delivery (preferably in energy, infrastructure, or e-mobility sectors)
• Proven experience in managing SLAs, uptime metrics, and incident resolution processes
• Familiarity with predictive maintenance methodologies, root cause analysis, and data-driven decision-making
• Strong leadership skills with the ability to manage cross-functional technical teams and ensure alignment across monitoring and maintenance functions
• High level of self-discipline, ownership, and motivation in managing field and back-office operational flows
• Fluent in English
• Proficiency in performance monitoring tools, KPI dashboards (e.g., Excel, Power BI), and technical reporting
• Advanced problem-solving, analytical thinking, and decision-making abilities
• Able and willing to travel and drive within Türkiye and abroad as required

How we conduct our recruitment process

• Preliminary Interview
• Personality Inventory, General Aptitude and English Tests
• People and Culture and Team Interview
• Assessment
• Learning Agility Inventory
• Reference Check
• Offer Stage

What are the privileges of being an Eşarj employee

• Hybrid work model supported by ergonomics and communication,
• Flexible working hours and hours without meetings,
• Extensive private health, and life insurances & company-supported Private Pension Insurance,
• Inter-departmental rotation opportunities,
• Leave package including 5-Day Welcome Leave, Birthday and Extended Parental Leaves,
• Employee Support and Counseling Practice Resources.