Operational Specialist

• Monitoring daily sales activity (PHP, CRM, Excel).

• Following up on sales emails received from external branches.

• Addressing issues related to all CRM system users with the Application Management Department.

• Coordinating customer refund transactions with the Customer Service Department.

• Coordinating delinquent customer transactions with the Customer Service Department.

• Auditing customer invoices in coordination with other departments.

• Providing the Customer Service Department with operational status regarding sponsorship transfers.

• Resolving salary-related complaints in the CRM system.

• Coordinating with the accommodation department for the handover and receipt of labor.

• Coordinating with the Workforce Affairs Department regarding labor absconding and visa issuance.

• Handling labor deportation in all cases in coordination with Workforce Affairs and accommodation.

• Coordinating with the Finance Department regarding sales and monthly reports.

• Preparing individual labor salaries in coordination with various departments.

• Preparing salaries in the ERP system.

• Revenue reports at the worker and contract level.

• Fully monitoring operational processes through daily activities.

• Preparing salaries for hourly service workers.

• Working on sector-specific indicators and monthly reports.